What are the responsibilities and job description for the 2025 Ticket Taker position at Boston Red Sox?
DEPARTMENT OVERVIEW:
The Event Operations Team at the Boston Red Sox is committed to creating a friendly, inclusive, and memorable experience for every fan that comes to an event at Fenway Park. Our team consists of five groups that work as one to ensure our fans have an outstanding time at Fenway Park. Our commitment begins at the gates with our Ticket Takers, a ride on the elevator with our Elevator Operators and the directions given from our Greeters and Ushers to your seats. To close it out, our Quality Control team ensures your experience, wait time for concessions and the cleanliness of Fenway Park is at the highest standard. All of these groups work together to ensure that each fan is taken care of and satisfied with their experience at the park.
POSITION OVERVIEW:
Ticket Takers welcome and greet fans as they enter the ballpark at one of the five gates at Fenway. Ticket Takers are open to answering any questions fans may have as they enter the ballpark. They must also be willing to troubleshoot minor issues that fans may be having with tickets at the gate. Ticket Takers must be team players and willing to work cooperatively to make sure their gate runs smoothly throughout their shift.
Please note that before the start of the 2025 season, you will be responsible for attending and completing our New Hire, All Staff and TEAM Trainings prior to your first day of work.
CHARACTERISTICS / QUALIFICATIONS:
- Must be 18 years of age or older.
- Available to work 65 Red Sox games and 75% of concerts (subject to change for mid-season hires) which includes nights, weekends and holidays.
- Excellent communication skills including written, verbal and telephone.
- Prior customer service and/or sales experience is preferred, but not essential.
- Ability to access e-mail and enter availability from a smart phone or computer for Red Sox games and concerts.
- Must be able to report to the park two hours prior to game time (i.e. 7:10p game, staff expected to be here for 5:10p and 1:05p game, staff expected to be here for 11:05a Roll call, etc.) and staff will work until around 1.5 hours after first pitch
- Must be able to navigate the MLB Ballpark App to help troubleshoot ticketing issues on a nightly basis.
At the Boston Red Sox and Fenway Sports Management, we go beyond embracing diversity. We’re committed to living by our values, strengthening our community, and creating a workplace where people genuinely feel like they belong.
Too often, job seekers don’t apply to positions because they don’t meet every qualification. If you love this role and are great at what you do, we encourage you to apply. Your unique skills and experiences might just be what we’ve been looking for.
Prospective employees will receive consideration without discrimination based on race, religious creed, color, sex, age, national origin, handicap, disability, military/veteran status, ancestry, sexual orientation, gender identity/expression or protected genetic information.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
