What are the responsibilities and job description for the IT Game Day Support position at Boston Red Sox?
RESPONSIBILITIES
- Assist with pre-game setup, including powering up all TVs, ensuring correct content display based on event requirements, and verifying the functionality of streaming devices and audio systems.
- Provide on-the-ground IT support during events, addressing issues as they arise and escalating complex problems to the IT Game Day Support Lead as needed.
- Perform end-of-event activities, such as powering down TVs and other equipment, ensuring the site is prepared for the next event.
- Collaborate with other IT team members to troubleshoot and resolve network, Wi-Fi, and other critical system issues.
- Utilize ticketing tools to document and track IT incidents and resolutions.
- Deliver exceptional customer service to internal and external stakeholders during events.
- Support the IT Game Day Support Lead in documenting processes and improving operational efficiency.
CHARACTERISTICS / QUALIFICATIONS :
