What are the responsibilities and job description for the Ticket Services Representative position at Boston Red Sox?
RESPONSIBILITIES
- Answer all inbound ticket sales and customer service phone calls for Red Sox home games, Spring Training games at JetBlue Park and other events hosted at Fenway Park.
- Provide service to 10th Man partial plan season ticket holders via phone, email and face-to-face communications.
- Provide day of game customer service via phone and face-to-face at various ticket services windows on game and non-baseball event days.
- Track all customer service issues using CRM software.
- Issue tickets to clients at VIP will-call window on game days.
CHARACTERISTICS / QUALIFICATIONS :
