What are the responsibilities and job description for the Patron Services Supervisor position at Boston Symphony Orchestra?
Summary/Objective
Job Description
About Tanglewood
In 1940, the Berkshire Music Center (now the Tanglewood Music Center) began its operations. Home to the famous Boston Symphony Orchestra, and the site of one of the world’s best-known music festivals, Tanglewood hosts the Festival of Contemporary Music, along with many other events including concerts of various genres from jazz to pop. Today, Tanglewood annually draws over 350,000 visitors. Each season offers not only a vast quantity of music, but also a vast range of musical forms and styles, all of it presented with a regard for artistic excellence that makes the festival unique.
About the Role
If you have a love of music, the Berkshires and people then we have a wonderful opportunity to work on our Patron Services team. You will be responsible for answering questions, assisting customers and providing information regarding all details of Tanglewood, both on the phone and in-person.
Job Responsibilities
- Supervise the patron services representative team.
- Be part of a team that that promotes exceptional service to ensure a memorable patron experience.
- Manage the Lost and Found, disseminating information, and providing general customer service in person and over the phone.
- Be knowledgeable about all amenities of Tanglewood's grounds and programs; includes all events, rehearsals, talks, tours, etc.
- Assist guests with accessing Mobile Tickets.
- Collaborate with other departments to ensure service excellence.
Required Education and Experience
- Knowledge of music is extremely helpful.
- Foreign languages are a plus.
- Required to attend customer service training and orientation meetings.
The BSO is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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