Verizon Customer Service Representative

We aim to supply one of the nation’s largest telecommunications providers with unparalleled customer acquisition and sales strategies leading us to new markets and new opportunities for our team. Our sales and customer service strategies that we have developed are cost-effective, efficient methods emphasizing reliable support, regular follow-up, and lasting brand loyalty. As we grow, we vow to operate with the same level of professionalism and precision in each new market that we expand into.

We are currently seeking a Verizon Customer Service Representative to join our team in Boston. As a Verizon Customer Service Representative, you must be service-minded, solution-oriented, and forward-thinking. The Verizon Customer Service Representative will be responsible for fielding customer inquiries, resolving complaints, and addressing product or service concerns with an exceeding level of empathy, professionalism, and courtesy.

We are looking for a pioneering Verizon Customer Service Representative who will be able to execute our current sales strategies flawlessly while also providing a unique perspective to our training and development, orientation, and company culture.

Verizon Customer Service Representative Responsibilities:

• Provide superior customer support through direct meetings with potential customers and serve as the primary point of contact when closing sales
• Utilize active listening skills and consultative sales techniques to understand a customer’s wants and needs and provide unmatched product/service solutions with quality in mind
• Attend daily meetings regarding product knowledge updates, performance standards, and new promotional opportunities
• Maintain a high level of professionalism and rapport with every customer, client, and Verizon Customer Service Representative team member
• Update customer information and ensure accurate filing of sales contracts to ensure the customer’s confidential information remains safe
• Represent our organization with pride and set to be an upstanding example of our core values - whether you are in the office or not

Verizon Customer Service Representative Requirements:

• Previous experience in a customer service setting, including hospitality, restaurant, or retail sales experience
• Must be flexible to work weekends occasionally
• Experience with Office Suite and Google Drive and demonstrated competency in learning new software applications
• Excellent customer service and communication skills with the ability to clearly articulate relevant information, ideas, and directions
• Commitment to teamwork through relationship-building, dependability, trust, and collaboration

Job Type: Full-time

Pay: $800.00 - $1,300.00 per week

Shift:

• Day shift

Work Location: On the road

Salary : $800 - $1,300