Director of Operations & Enrollment Strategy

The Director of Operations & Enrollment Strategy is a key leader at Boston University's Metropolitan College (MET). As a member of the MET Admissions office and college-wide Enrollment Management Leadership Group, this position reports to the Senior Assistant Dean of Admission and oversees admissions operations and developing and executing strategic initiatives that drive enrollment growth and operational efficiency for the revenue initiatives of MET.

The position is responsible for the oversight of data and operations management for recruitment and enrollment systems (application portal and CRM), including management of administrative staff across both administrative and academic departments. Beyond system management, this role will manage various strategic planning initiatives for recruitment and enrollment, including enrollment marketing and communication plans, ensuring a seamless, data-driven, and student-centered admissions experience for prospective undergraduate and graduate students that maximizes enrollment potential.

This position serves as the main contact to BU's central Graduate Enrollment team in the University Provost's office that manages the university-wide graduate application and customer relationship management (CRM) systems. In 2026, BU will transition to a new university-wide graduate application portal and CRM product (Slate) and this position will work closely with the Graduate Enrollment team for the development and implementation of the new system.

Oversight of the current systems as well as the forthcoming transition to a new system includes the following responsibilities: 

• Coordinate with the central Graduate Enrollment team to understand functionality, troubleshoot challenges, and implement system optimizations.
• Act as a liaison between BUs Graduate Enrollment office, MET admissions staff, marketing teams, and IT professionals to ensure seamless communication and efficient problem solving.
• Ensuring alignment with institutional goals and graduate enrollment strategies and the college-specific communication plans.
• Provide feedback to identify opportunities for process improvements and system enhancements.
• Provide guidance and informal training to admissions staff on workflows, best practices, and new functionalities.
• Assist in the development of user guides, FAQs, and training materials to enhance adoption and proficiency within the system.
• Support end-users by addressing questions, troubleshooting issues, and escalating technical concerns when necessary.

At MET, this position directly manages three full-time professional staff (the Assistant Director of Operations & Enrollment Systems, the International Enrollment Manager, and the Student Records Manager) as well as the indirect management of 2-4 graduate student workers. Collectively the operations team manages enrollment systems, admission document collection and decision notifications, and immigration document collection for incoming international students.

The operations team works closely with MET's Dean's office, the Enrollment & Student Success office, Marketing team, Data Management & Analytics team, METIT (information technology), and administrative staff and faculty across all academic departments. This position also collaborates with various other university offices including BU's University Information Services & Technology office (IS&T), BU Virtual, the International Student Services Office (ISSO) and University Registrar. As a key member of BU's Graduate Admissions Workflow Group (GAWG), this role works closely with the admissions and operations staff at the other 15 graduate schools & colleges which serve as both resource and community of colleagues to share best practices and procedures. As a key member of GAWG, this role is afforded various opportunities for university-wide committee membership and leadership across the wide graduate admissions community of the university. 

Required Skills:

• Bachelor's degree required
• Master's Degree preferred
• A minimum of five years of experience in enrollment and recruitment management within higher education
• Proficiency with application and CRM software systems (Slate preferred)

A hybrid work environment is available for this position.