What are the responsibilities and job description for the LEAD CRM ARCHITECT Information Services Technology Enterprise Architecture Integration position at Boston University?
Boston University Information Services & Technology (IS&T) is looking for a Lead Constituent Relationship Management (CRM) Architect to join our Applications team!
Experience, qualification, and soft skills, have you got everything required to succeed in this opportunity Find out below.
The Lead CRM Architect is an advanced professional role that will contribute to creating and maintaining the CRM strategy while collaborating with several IS&T and client team members, including with university leadership. The Lead CRM Architect requires deep expertise and experience in the architecture, configuration, and development of Salesforce.com CRM and Marketing solutions. Expertise and experience with other CRM platforms leveraged in Higher Education such as Blackbaud, Slate, and Liaison is also highly desirable but not required.
In this role, you will :
- Lead and / or participate in projects with varying complexity across the University / Multiple Departments, requiring CRM platforms to ensure that architecture, design, and operational supportability are aligned with expectations.
- Oversee the delivery of typical project deliverables and tasks including solution approach documentation, architecture / design / security reviews, and creation or update of CRM architectural artifacts based on implemented solution.
- Evaluate, explore and introduce new solutions, processes / approaches, techniques, technologies, and industry standards. Lead the creation of developer guidelines and prototypes for CRM platform configuration, application development, common frameworks, reusable components, and reference architectures. Review CRM related designs and completed development work. Advise and contribute in the creation and evolution of the CRM development and release process.
- Lead the establishment and execution of architectural processes and procedures to develop and evolve architectural artifacts and deliverables that represent the as-is, transitional and to-be states of the CRM landscape.
- Participate in the establishment of the strategy by which CRM platforms will improve, evolve, and more efficiently support academic, administrative, and technical requirements.
- Coach and mentor technical staff.
- Participate in operational support and maintenance of CRM platforms and applications where advanced architectural or technical expertise is needed.
- Make recommendations for the adoption of architectural standards through participation on the IS&T Architecture Review Board. Specifically make recommendations on the establishment of CRM platforms and applications best practices ensuring high-quality and operationally sustainable deliverables.
Boston University offers an excellent benefits package including :
IS&T invests in our staff and their personal and professional growth. We promote staff learning including lunch and learn sessions, an extensive library of online courses, and opportunities to engage with peers at NERCOMP and EDUCAUSE events.
Our Fun Advisory Board (FAB) arranges a number of events throughout the year; recent events included a night at Lucky Strikes Boston, karaoke night, BU hockey game, a night at Symphony Hall, pancake breakfast, and a department holiday lunch. If you require a reasonable accommodation in order to complete the employment application process, please contact the Equal Opportunity Office at 617-353-6474.
Qualifications :
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, natural or protective hairstyle, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity, genetic information, military service, pregnancy or pregnancy-related condition, or because of marital, parental, or veteran status. We are a VEVRAA Federal Contractor.
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