What are the responsibilities and job description for the TEAM ADMINISTRATOR, Group Practices position at Boston University?
Category
Boston University Medical Campus --> Professional
Job Location
BOSTON, MA, United States
Tracking Code
25500801380114
Posted Date
1/14/2025
Salary Grade
Grade 46
Position Type
Full-Time/Regular
The Team Administrator provides advanced administrative support to each Team Leader and to the students in each Group Practice. The Team Administrator reports directly to the Team Leader. The individual must exercise initiative, independent judgement and discretion in arranging meetings and maintaining appointment schedules, tracking patient and student concerns, disposing of requests for information, generate reports that aid in the management of patient and student progress and participation in working groups and committees. The Team Administrator will meet periodically, or as needed, with each student in the group to review their patient records and discuss clinical progress. Individual must be comfortable working in a dynamic customer service driven environment interacting with students, faculty, patients, staff including liaising with Practice Managers and Patient Coordinators on behalf of the Team Leaders. Individual must be proficient in Microsoft Office.
Required Skills
Required Skills:
Bachelor’s Degree and 1-3 years of relevant experience
Responsibilities
Performs all daily administrative tasks for the assigned group including, but not limited to, responding to emails, returning phone calls from patients, scheduling meetings with students, scheduling Team Leader-Student meetings. Act as the primary liaison between the students and the Team Leader and patients when needed triaging questions and concerns and making sure they are addressed in a timely fashion. Supervises all aspects of the assigned Group Practice operations.
Tracking student clinical progress and, in collaboration with the Team Leader, assigning and/or transferring patients to students as needed. Assist the students within their group with addressing patient concerns related to treatment, finances, insurance, and billing errors/disputes. This includes help making appointments, rescheduling appointments, managing and scheduling special patients in Salud, special appointments (surgeries, implants), coordinating emergency patients, and send return to treatment/ hard to contact/missed appointments communications to patients. Monitoring the progress of all patient treatment so that patient treatment is completed in a timely fashion. This requires continuous and proactive collaboration with Team Leader and Students.
Meeting with each student in the assigned group to do Periodic Reviews of their entire patient roster according to a calibrated template to be followed by all Team Administrators. Following these reviews a meeting to be scheduled with the Team Leader to meet with the student to review selected records. Maintain the groups schedule. Record milestones as set by the Group practice/ Department in order to guarantee fulfillment of their requirements as established by Chair/Program Director.
Coordinate meeting spaces and preparing presentations for monthly group meetings, workshops, orientations as well as any Group Practice related special projects. Preparing monthly reports for group practice management. Responsible for recording and maintaining meeting minutes. Collects and prepares final grades for Group Practice & Leadership. Assists team Leader with yearly sign out process.
Provide back up support when a Team Administrator in the department is out of the office. Perform other duties and assignment of work in support of the clinic operations, and patient care services, as needed.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, natural or protective hairstyle, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity, genetic information, military service, pregnancy or pregnancy-related condition, or because of marital, parental, or veteran status. We are a VEVRAA Federal Contractor.
Boston University Medical Campus --> Professional
Job Location
BOSTON, MA, United States
Tracking Code
25500801380114
Posted Date
1/14/2025
Salary Grade
Grade 46
Position Type
Full-Time/Regular
The Team Administrator provides advanced administrative support to each Team Leader and to the students in each Group Practice. The Team Administrator reports directly to the Team Leader. The individual must exercise initiative, independent judgement and discretion in arranging meetings and maintaining appointment schedules, tracking patient and student concerns, disposing of requests for information, generate reports that aid in the management of patient and student progress and participation in working groups and committees. The Team Administrator will meet periodically, or as needed, with each student in the group to review their patient records and discuss clinical progress. Individual must be comfortable working in a dynamic customer service driven environment interacting with students, faculty, patients, staff including liaising with Practice Managers and Patient Coordinators on behalf of the Team Leaders. Individual must be proficient in Microsoft Office.
Required Skills
Required Skills:
Bachelor’s Degree and 1-3 years of relevant experience
Responsibilities
Performs all daily administrative tasks for the assigned group including, but not limited to, responding to emails, returning phone calls from patients, scheduling meetings with students, scheduling Team Leader-Student meetings. Act as the primary liaison between the students and the Team Leader and patients when needed triaging questions and concerns and making sure they are addressed in a timely fashion. Supervises all aspects of the assigned Group Practice operations.
Tracking student clinical progress and, in collaboration with the Team Leader, assigning and/or transferring patients to students as needed. Assist the students within their group with addressing patient concerns related to treatment, finances, insurance, and billing errors/disputes. This includes help making appointments, rescheduling appointments, managing and scheduling special patients in Salud, special appointments (surgeries, implants), coordinating emergency patients, and send return to treatment/ hard to contact/missed appointments communications to patients. Monitoring the progress of all patient treatment so that patient treatment is completed in a timely fashion. This requires continuous and proactive collaboration with Team Leader and Students.
Meeting with each student in the assigned group to do Periodic Reviews of their entire patient roster according to a calibrated template to be followed by all Team Administrators. Following these reviews a meeting to be scheduled with the Team Leader to meet with the student to review selected records. Maintain the groups schedule. Record milestones as set by the Group practice/ Department in order to guarantee fulfillment of their requirements as established by Chair/Program Director.
Coordinate meeting spaces and preparing presentations for monthly group meetings, workshops, orientations as well as any Group Practice related special projects. Preparing monthly reports for group practice management. Responsible for recording and maintaining meeting minutes. Collects and prepares final grades for Group Practice & Leadership. Assists team Leader with yearly sign out process.
Provide back up support when a Team Administrator in the department is out of the office. Perform other duties and assignment of work in support of the clinic operations, and patient care services, as needed.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, natural or protective hairstyle, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity, genetic information, military service, pregnancy or pregnancy-related condition, or because of marital, parental, or veteran status. We are a VEVRAA Federal Contractor.
