Boston Whaler - Technical Support Specialist

Are you ready for what’s next?  

Come explore opportunities within Brunswick, a global marine leader committed to challenging conventions and innovating next-generation technologies that transform experiences on the water and beyond.  Brunswick believes “Next Never Rests™,” and we offer a variety of exciting careers and growth opportunities within united teams defining the future of marine recreation. 

Innovation is the heart of Brunswick.  See how your contributions will help transform vision into reality:

Position Overview:

The Technical Support Specialist is  responsible for performing gel coat/fiberglass repairs and supporting all aspects of the technical support and warranty team.

At Brunswick, we have passion for our work and a distinct ability to deliver. 

Essential Functions:

• Knowledge, skills and hands on ability in a wide variety of fiberglass and gel coat related techniques to include current and non-current models.
• Perform incoming inspections and inventory of customer returned boats and photo document received and shipped conditions
• Engage and communicate findings with appropriate Value Stream Leaders, Engineering, and schedule appropriate vessel reviews when applicable
• Communicate projects status with Customers, Captains, Service Managers, and/or General Managers
• When applicable assist in the training of customers and dealer technicians in the proper steps of systems operation and proper preventative maintenance schedules
• Support Customer Service Representatives and dealer technicians with technical information, and troubleshooting guidance
• Document supporting materials, travel, labor associated with internal, and external assignments
• Testing of customer boats, ensuring all vessel systems are operational to manufactures specifications.
• Must have the ability to read blueprints
• Must interface well with retail customers, dealers, vendors, employees, other departments throughout Boston Whaler, and the Brunswick organization
• Ability to work independently at off-site locations and adjust accordingly to solve problems that may arise
• Self starter, high energy individual who can work effectively without supervision
• Must be committed to quality standards acceptable by Boston Whaler and customer base
• Ensure work area is maintained clean, orderly and safe
• Know and enforce company policies and procedures
• Must be willing to work overtime as required to assure timely completion of critical projects
• Must be willing to travel on short notice where applicable to support timely resolutions of customer issues during peak periods

Required Qualifications:

• Minimum of 5 years manufacturing required (boat building, troubleshooting, and repair experience highly preferred)
• Experience in fiberglass and gel coat construction, repair, application and finishing required.
• Demonstrate problem solving and decision-making abilities
• Experience troubleshooting and repairing Boston Whaler products
• Experience with PC based software (word, excel, data acquisition, OBMS)
• Boating and mechanical background desired

Skills:

• Strong written and verbal communication skills. 
• Detail-oriented with effective task management skills.
• Ability to prioritize efficiently in a dynamic atmosphere.
• Ability to proactively resolve supplier and specification issues.
• Ability to work effectively under pressure and meet deadlines. 
• Proven sourcing and problem-solving skills required.
• Must have a High School Diploma or equivalent
• Knowledge of manufacturing methods and procedures
• US Coast Guard safe boating course or equivalent boating safety course preferred
• Boat handling experience preferred

While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts; high, precarious places; fumes or airborne particles; and toxic or caustic chemicals.  The noise level in the work environment is usually moderate.

The anticipated pay range for this position is $48,800-$77,000 annually. The actual base pay offered will vary depending on multiple factors including job-related knowledge/skills, relevant experience, business needs, and geographic location. In addition to base pay, this position is eligible for an annual discretionary bonus.

At Brunswick, it is not typical for an individual to be hired at or near the top end of the salary range for their role. Compensation decisions are dependent upon the specifics of the candidate’s qualifications and the business context.

This position is eligible to participate in Brunswick's comprehensive and high-quality benefits offerings, including medical, dental, vision, paid vacation, 401k (up to 4% match), Health Savings Account (with company contribution), wellbeing program, product purchase discounts and much more. Details about our benefits can be found here.

Why Brunswick:

Whatever tomorrow brings, we’ll be at the leading edge.  As the clear leader in the marine industry, we're committed to our values and supporting our exceptional people.  We offer valuable benefits including a competitive 401(k) plan with company match, health benefits, paid time off, a robust Wellness Program, and much more.   In addition, we’re proud of being recognized for making a splash with numerous awards!

About: Boston Whaler 

At Boston Whaler our team members are the key to our success and have helped us earn numerous awards and accolades from all over the world. We offer an environment where values are shared, diversity is embraced, careers are grown and anyone who has the desire to be successful can achieve their goals. To make the best boats in the world requires the best team members. If you have the highest work standards, values and integrity, then you should join the unsinkable legend! 

For more than 50 years, Boston Whaler has been building superior quality unsinkable runabouts, cruisers and center console boats. Founded in 1958 and currently headquartered in Edgewater, FL, the company's unique foam-cored construction process contributes not only unsurpassed flotation, but superior ride characteristics and durability. The current product line ranges from 11- 42 feet and is distributed around the world by a network of exceptional dealers. For more information about The Unsinkable Legend, please visit www.bostonwhaler.com. Boston Whaler is owned by Brunswick Corporation (NYSE: BC), the largest marine manufacturer in the world. 

Next is Now!  

We value growth and development, recognizing that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying.

Brunswick is an Equal Opportunity Employer and considers all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other characteristic protected by federal, state, or local law.  Diversity of experience and skills combined with passion is key to innovation and inspiration and we encourage individuals from all backgrounds to apply.  If you require accommodation during the application or interview process, please contact hrsharedservices@brunswick.com for support. 

For more information about EEO laws, - click here

Brunswick and Workday Privacy Policies

Brunswick does not accept applications, inquiries or solicitations from unapproved staffing agencies or vendors. For help, please contact our support team at: hrsharedservices@brunswick.com or 866-278-6942.

All job offers will come to you via the candidate portal you create when applying through a posted position through https:///www.brunswick.com/careers.  If you are ever unsure about what is being required of you during the application process or its source, please contact HR Shared Services at 866-278-6942 or HRSharedServices@brunswick.com.

Salary : $48,800 - $77,000