What are the responsibilities and job description for the Customer Experience Manager position at BostonFAM d.b.a Ashley | Furniture & ApplianceMart?
Ashley HomeStore is actively seeking individuals with a passion for personal and professional growth. If you possess these qualities, we invite you to join our team as Customer Experience Manager!
In this role, you will be responsible for providing exceptional customer service to our valued guests, exemplifying our core values of integrity, service, and customer satisfaction.
We're committed to providing a supportive and collaborative work environment where our employees can thrive both personally and professionally.
Who we are:
BostonFAM is not your typical retail furniture company. We're a employee-owned business that's committed to helping our customers create amazing rooms. But that's not all we do. We're also passionate about personal and professional development. We believe in empowering our employee-owners to reach their full potential by offering a supportive culture, one-on-one coaching, comprehensive training, and valuable resources. At BostonFAM, we know that when our team members thrive, our business thrives too.
Our success is built on the success of our employee-owners. We're proud to be a family of brands that includes Ashley Furniture, Ashley Outlets, and Furniture & Appliance Mart. But what really sets us apart is our unique company culture. We're not just a place to work - we're a community of individuals who are dedicated to helping each other achieve our dreams and goals.
What we offer:
Personal and Professional Development opportunities
Employee Stock Ownership Plan (ESOP)
Paid-Time Off
Paid birthday holiday
Paid Parental Leave
Educational Reimbursement
Generous product discount
401K retirement plan with company match
Health, Life, Dental, and Vision Insurance
Long, short term disability insurance
Fun company activities - involvement in the community!
What you will be doing each day:
Assisting customer's in-person and over the phone regarding the status of their order
Billing or account questions, receive and process payments
Assist with financing and trouble-shooting and work to resolve customer issues/complaints in a timely manner
Assist the sales team to provide comprehensive support to Spanish-speaking customers, facilitating seamless communication and a positive customer experience.
Offer prompt assistance to our customers by addressing their inquiries, resolving issues, and providing relevant information to ensure their satisfaction and loyalty.
Lead Customer Experience Professionals on day to day tasks
The responsibilities outlined in this position description are a guideline for the general duties of the position and are not exhaustive of all duties inherent in the job.
We are looking for individuals with:
The ideal candidate must be computer literate, dependable and have exceptional written and verbal communication skills with listening skills
Good reasoning, resourcefulness and problem solving skills.
A familiarity with office equipment, credit and collection skills
Attention to detail
Cash handling experience
Prior experience in a customer service related field would be preferred
Willing to work retail hours including weekends and holidays
To apply or learn more about our company, we encourage you to check out our Careers page at: www.joinbfd.com
BostonFAM is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
