What are the responsibilities and job description for the Business Development Manager position at BOSUN USA?
Our Client is seeking a Business Development Manager to join their franchise organization that provides services to cleanup and repair damage to residential and commercial properties due to water, fire, mold, storm or other disasters. Their 50-year heritage is one of innovation, resourcefulness, empathy, and outstanding customer service. Known for their innovation, our Client has pioneered many processes and services that have helped shape the property damage restoration industry. Their franchise network focuses on delivering the highest quality services in the communities, towns and cities across North America. Having created a synergy of excellence, expertise and experience that is second to none, their passion for quality drives everything they do.
Job Description :
The Business Development Manager supports and retains key accounts, utilizing CRM systems (Luxor and RMS) to communicate and drive action steps for business relationships. They are responsible for adhering to the company's service level agreements and ensuring effective communication with key accounts regarding ongoing projects and upcoming events. Additionally, the Business Development Manager assists the overall Sales and Marketing Team and is expected to take on additional responsibilities over time, based on their desire, initiative, and performance. Compensation is evaluated on an annual basis in quarter 1 of each year after a full year is completed. Promotions and advancement within the position bring progressively greater challenge, learning & responsibility. The Business Development Manager reports to VP of Sales & Marketing.
Primary Duties :
- Update CRM (Luxor and RMS) with accounts, vendors, and DRPs
- Execute bi-weekly communications and drip campaigns
- Coordinate meetings and presentations to build relationships
- Support company's associations and key account retention
- Collaborate with Sales, Marketing, and Operations for positive client experiences
- Grow residential accounts and recruit new key accounts
- Set and communicate expectations with all parties
- Assist with SLAs, onboarding, and training for new accounts
- Manage Luxor and RMS software and follow sales budgets
- Help achieve high Net Promoter Scores (NPS)
- Support ERTPMs / RPMs with client expectations and documentation
- Oversee overall client experience and build trust throughout projects
Secondary Duties :
High Level Job Responsibilities :
Qualifications :
Pay Structure :
All applicants are subject to a background check and must pass before being considered.
Posting Statement :
All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.
Salary : $65,000 - $75,000
