What are the responsibilities and job description for the Service Administrator position at Bosuns Assets & Operations LLC?
Description
Service Administrators are responsible for providing an excellent customer service experience at OneWater Marine. They are passionate about delighting customers and achieving or exceeding the customers’ expectations through timely service, done in a profitable and efficient manner.
Duties & Responsibilities:
- Enters in all warranty pre-authorizations for the entire service team
- Tracks the process and payment of all warranty claims within agreed upon timeframes
- Collect and transfers accurately all warranty information to the repair order when needed
- Communicates effectively with Service Management team to complete all repair order related activities
- Researches and resolves claims not paid in full by the manufacturer, involving management when required
- Reviews the warranty-aging and service receivable report with management to keep all receivables under 90 days
- Promote available training to team members and provide necessary information about sessions
- Maintains and analyzes training and certification records while informing supervisors of team member achievements
- Warranty registers all new boats, engines, and applicable systems or options
- Successfully transfers warranty coverage on all sold boats – collecting fees when applicable
- Maintains service delivery follow-up call program – maintaining log with results
- Maintains CSI call program – maintaining log with results in assistance with corporate
- Submits all dealer inspection reports to manufacturers within necessary timeframes
- Handles all incoming service phone calls – routes to appropriate service personnel
- Answers incoming dealership phone calls as 2nd up
Qualifications & Expectations:
- Promotes teamwork, and supports other team members, departments and locations to ensure the customer has a seamless experience through the sale, financing, delivery and subsequent servicing of the boat.
- Supports sales team in the execution of successful Boat Shows, Store and Off-site sales/customer events.
- Customer satisfaction, both internal and external.
- Effective customer communication.
- Technician efficiency/productivity.
- Service response & turnaround times.
- Service RO revenues and profitability.
Skills:
- Attention to Detail
- Excellent Manufacturer Relationships
- Customer Service
- Organizational skills
- Computer Knowledge
One Water Marine provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, One Water Marine complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities and applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Drug Screening and background check are required.
