Lead Front Desk Coordinator / Day Spa

We’re Hiring a Front Desk Concierge/Coordinator at Botanic Face & Body Spa. We are an award winning Boutique Spa, as the first point of contact for our company, you will play a crucial role in providing exceptional customer service and creating a positive impression for our clients and visitors. The ideal candidate will have excellent communication skills, strong attention to detail, and the ability to multitask in a fast-paced environment.

8 hour shifts, days needed: Monday, Thursday, Friday, Saturday & Sunday.

** MUST** have a minimum 2 years of working administration experience.

This can be a full-time position for the right candidate.

Expected Days & Hours:

6-8 hours per day: Thursday to Monday (Closed Tuesday & Wednesday).

Description

Qualifications:

• MUST have Customer service experience
• Previous experience handling money
• Excellent communication, customer service skills, and work ethic
• Efficient, well organized, and able to multitask.
• Professional manner, discretion, and appearance
• Excellent verbal and written skills
• Energetic, enthusiastic and motivational
• Strong team player
• Proficient in appropriate computer skills and office equipment
• Availability to work nights, weekends and holidays
• This position required the ability to stand, stoop, kneel, crouch, bend, walk, and talk
• The employee is regularly required to use hands to finger, handle, feel or operate objects, tools, or controls; and reach with hands and arms.

Responsibilities:

• Acts as the first point of contact for the organization as a receptionist
• Selling Gift Certificates, calling potential clients, & Selling retail
• The ability to provide exceptional service to clientele to enhance customer satisfaction
• The ability to communicate effectively with all visitors and callers
• Manages schedules for patients/clients and service vendors
• Performs day-to-day administrative functions and general office duties including but not limited to answering phones and data entry.
• Must exercise utmost diplomacy and tact to provide excellent customer service for client, practices confidentiality and privacy protocols in accordance with policies and HIPAA requirements
• Maintains client waiting areas, files and front desk areas in a manner that is organized and neat
• Problem-solving and conflict resolution skills when handling a client complaint; refers client complaints to the manager as needed
• Responsible scheduling appointments efficiently
• Rearranging therapist's schedules due to call offs, etc., schedule lunches at appropriate time and ensuring that there are no double bookings; adding therapists to the books by contacting and calling them in; eyeing the books out one month out
• Process transactions, handle money, and contribute to facility cleanliness
• Responsible for up selling and scheduling appointments to ensure the spa is fully booked thus maximizing treatment room and therapist productivity
• Staying updated on retail products and promotions & maintains a monthly inventory of supplies and or products, when applicable
• Informs co-worker(s) of pertinent information at the end of the shift
• Receives payments for goods and services and properly accounts for the money reconciles daily sales, deposits, and receipts
• Functions in a fast-paced environment with a minimum of direct supervision
• Manages payment transactions, including cash, credit card and gift certificates
• Performs other duties as may be required: distributing and folding spa laundry.

As a team we operate with the following core values:

Open communication, passionate about our client experience, plant based skincare, and healthy lifestyle is a must.

Job Type: Full-time

Pay: From $20.00 per hour

Expected hours: 32 – 38 per week

Benefits:

• Employee discount

Schedule:

• 8 hour shift

Work Location: In person

Salary : $20