What are the responsibilities and job description for the Account Manager position at Botanical Designs?
Job Details
Job Location
Seattle Branch - Seattle, WA
Position Type
Full Time
Salary Range
75,000.00 Salary / year
Job Category
Sales
Description
Job Summary
The account manager (AM) is responsible for managing client accounts, building relationships and acts as the main point of contact for assigned client accounts. The AM is responsible for ensuring client satisfaction and works to resolve issues through to complete resolution ensuring client satisfaction and ultimately client retention and loyalty.
Essential Functions
- Build and maintain positive relationships with account contacts ensuring long-term retention and loyalty.
- Identify growth opportunities through upselling or cross-selling additional services to existing accounts.
- Collaborate with internal teams to ensure that client expectations are met, and deliverables are aligned to address client goals.
- Collaborate with internal teams to design and execute unique solutions to resolve client issues through to completion and ensuring client satisfaction at every stage.
- Conduct well-prepared meetings with decision makers; get results by asking appropriate questions that qualify business and take advantage of opportunities to create value and assist clients in addressing issues they are facing.
- Conduct market research and stay informed of market dynamics, competitors and industry trends to identify opportunities and risks.
- Create proposals and presentations tailored to specific clients and specific opportunities.
- Update client relationship management software daily to document business development activity that meets or exceeds established metrics while also maintaining accurate probability for each opportunity in the pipeline.
- Actively participate in company meetings including regular pipeline reviews, sales team meetings and company training sessions.
Required Qualifications
Preferred Qualifications
Physical Requirements
Salary : $75,000
