What are the responsibilities and job description for the VP of Account Management position at Botify?
We're eager to add talent to our growing team, across departments and around the globe. Scout our open roles for your next opportunity.
Botify is a global and fast-growing, VC-backed, enterprise SaaS company with $82M in funding and over 350 employees across 7 markets : New York, Seattle, Paris, London, Tokyo, Sydney, and Singapore, with ambitious growth plans for 2024 and beyond.
As the leader in organic search innovation, Botify is trusted by more than 500 of the world’s most visible brands, including Expedia, L'Oréal, Crate & Barrel, Conde Nast, Groupon, Github, Carvana, FNAC Darty, and The New York Times.
Industry research shows that women and those in traditionally underrepresented groups generally don't apply to jobs unless they check all the boxes for the role. If you feel strongly that you have what it takes for this role but don't check 100% of the boxes - that's okay - we encourage you to apply anyway and highlight what you can bring to the table!
Role Overview
As the Vice President of Account Management , you will lead Botify’s US-based account management team, overseeing the success and growth of our client relationships. You’ll be responsible for developing and executing a client-first strategy, working closely with our Sales, Customer Success, and Product teams to ensure Botify’s solutions are effectively driving client satisfaction and ROI.
This is a leadership role that requires a strategic mindset, deep SEO knowledge, and a passion for delivering exceptional service to clients. You will have the opportunity to shape the vision for account management, lead a high-performing team, and collaborate with stakeholders across the organization to enhance our offering. This role will be based in our New York office, with a 3 day per week in-office mandate.
Your responsibilities :
- Strategic Growth : Identify, nurture and convert opportunities for expansion and upsell, while maintaining strong and trust-based client relationships. Own client retention for the USA region.
- Leadership & Strategy : Lead and scale the Account Management team in the USA, ensuring alignment with overall business objectives and customer success goals. Develop and implement strategies to improve client retention, satisfaction, and growth.
- Client Relationship Management : Own high-level relationships with key clients and serve as their trusted strategic advisor. Anticipate client needs, proactively identify opportunities, and ensure Botify’s solutions are driving value.
- Cross-Functional Collaboration : Work closely with Sales, Marketing, Product, Success and Consulting teams to deliver seamless client experiences, optimize processes, and drive long-term business growth.
- Team Development : Build, mentor, and inspire a high-performing team of Account Managers. Provide guidance, performance feedback, and have an always-on approach to supporting career development conversations and opportunities.
- Client Success Metrics : Define, measure, and report on KPIs related to client health, satisfaction, retention, and revenue growth. Regularly present reports to senior leadership, showcasing team performance and impact.
- Thought Leadership : Stay ahead of industry trends, particularly in SEO and organic search, to ensure Botify remains a trusted leader and innovator in the space.
Your qualification :
What we offer :
We are proud to be an equal-opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.
