BOTTEGA VENETA Director of Retail Training

Summary

Inspiring individuality with innovative craft since 1966, creativity lies at the heart of Bottega Veneta. Born in Vicenza, the house is rooted in Italian culture yet maintains a global outlook. An inclusive brand with exclusive products, Bottega Veneta is as much a feeling as it is an aesthetic.

Job Description

Your Mission
The Director of Retail Training is responsible for enhancing the competencies of individual employees by conducting training programs that will boost employee’s performance in alliance with the company’s vision, business needs and core values.

How you will contribute:

• Oversee planning, prioritization and implementation of local and WW training and development initiatives, ensuring that the initiatives are consistent with the business strategy and needs of the organization
• Ensure the image of the Brand is respected, the highest level of Client experience is delivered and sales are exceeded.
• Foster a culture of learning by engaging with the teams, delivering impactful trainings, on-boarding and building a learning community.
• Ensure the retail network holds a deep understanding of company heritage and product knowledge to guarantee achievement of Service Excellence and delivery of the Bottega Veneta Client Journey.
• Develop or oversee the production of classroom handouts, instructional materials, aids and manuals following WW Training Department guidelines and local needs
• Provide leadership, direction and coaching on training methodology and instructional delivery, to ensure learning effectiveness.
• Collaborate with the WW Training Department to ensure that all trainings are consistent amongst the Region respecting brand global guidelines while supporting any local training adaptation needed in line with local cultural difference and needs.
• Work with your team to monitor and coordinate in store inductions for all newly hired retail employees following WW Training Department guidelines.
• Organize and deliver classroom Immersion program for newly hired employees following WW Training Department guidelines ensuring new hires are trained within 90 days of employment
• Organize and deliver classroom Specialist and Expert Training for more advanced retail employees following WW Training Department guidelines, such as Shoes, RTW or After-care training.
• Lead the organization of the annual training Calendar for the AMER Region in accordance to local needs and WW Training Department guidelines.
• Partner with regional retail trainers and global counterparts to prepare teaching plans and build annual training programs.
• Ability to travel across the countries within the AMER region to ensure consistency of training is delivered throughout the market
• Ability to adapt to different levels of understanding of participants by identifying and evaluating strengths and weaknesses.
• Ability to deal with challenging situation with a positive mindset and solution finding approach 
• Assess training effectiveness to ensure incorporation of taught skills and techniques into employees work behavior and periodically evaluate ongoing programs to ensure they reflect local specificities
• Lead the mystery shopping process with result follow-up, service evaluations, and areas of improvement needed. 
• Act as strategic partner with Business Leaders to ensure alignment on all training projects, training needs as well as strategies aimed at improving performance.
• Proven ability to inspire and align Business Leaders around training initiatives, driving engagement and strategic impact
• Provide feedback to Global Training Department to constantly improve the learning offer and ensure it reflects training and business needs.
• Monitor the usage of e-learning tools for the region, provided by the company.
• Stay abreast of the new trends and tools in employee development and competitors
• Ensure that all training operations remain in line with budget.
  
  

Who you are:

• At least 10 years of experience in a Management, Retail Training role, in a high retail luxury industry or in a Training consultancy firm is mandatory
• Excellent computer skills are mandatory (Office, windows) and adequate knowledge of learning management software
• Excellent understanding of Adult Learning and blended learning is preferred
• In depth understanding of Luxury Retail, Client experience and selling skills is required
• Knowledge of competitors, other Luxury Lifestyle Brand and general fashion knowledge is required
• Excellent understanding of Coaching is required
• The ability to work in a team, to show flexibility, courteous manners and project a positive attitude is required
• Excellent organization skills and the ability to plan yearly training and multi task is required
• Demonstrate the ability to communicate, show adaptability, excellent product knowledge and philosophy of the brand will be mandatory
• Familiarity with talent management and succession planning is preferred 
• Ability to present information to a variety of audiences through Excellent presentation skills and public speaking skills
  
  

Salary range - New York:
Salary range of $130,000 - $150,000 annually (plus discretionary bonus)

Why work with us?

This is a fabulous opportunity to join the Kering adventure and to actively contribute to the development of the business by becoming part of a global Luxury Group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.

Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background. 

EOE. M/F/D/V

Job Type

Regular

Start Date

2025-03-17

Schedule

Full time

Organization

Bottega Veneta Inc.