ACCESS TEAM MANAGER

ACCESS TEAM MANAGER

Greater Dayton Region, OHIO

Who We Are and What We Believe:

Founded in 1997, Bottom Line is a nationally recognized nonprofit organization with a mission to partner with degree-aspiring students of color from under-resourced communities as they get into college, graduate, and go far in life. We achieve this mission by providing one-on-one guidance during the college application process through college graduation and the successful launch of their careers.

Our vision is to dramatically transform urban communities by producing thousands of new career-ready college graduates.

When you join Bottom Line, you will find a rewarding, fast-paced, results-oriented environment. We build strong relationships with our students and with each other. We take our work seriously, and we know that a focus on data and metrics is integral to our continued success. Experts in our fields, we are driven by our mission and extremely proud of the work we do.

What You Will Do:

The Access Team Manager (ATM) plays a pivotal role in representing Bottom Line within the communities we serve, leading student recruitment efforts, and ensuring the effective delivery of our College Access Program. This role involves managing a team of 3–5 College Access Advisors, overseeing their schedule, professional development, performance, satisfaction, and retention.

In addition to team leadership, the ATM provides direct support to a small caseload of students and tracks their progress using both quantitative and qualitative data.

As a key community representative, the ATM builds and maintains strong relationships with school-based staff, nonprofit and scholarship organizations, college partners, local leaders, and other stakeholders who support Ohio’s youth and families. The ATM also develops and leads educational and recruitment-focused presentations, organizing opportunities for other Bottom Line staff to engage with students and families.

To ensure the continued success of the College Access Program, the ATM regularly meets with the Program Director to assess programmatic goals, manage resources, and identify opportunities for program and staff improvement. Since this is an inaugural role in the region, the ATM must be agile and adaptable, responding to evolving needs and priorities to enhance program impact.

Primary Responsibilities:

Program Management (30%):

• Ensure the delivery of high-quality services within our College Access Program through observation, group & individual staff meetings, reports, and other feedback
• Manage program resources to ensure that your team has what they need in order to do their job (materials, training, technology, supplies, appropriate time, coaching, and reasonable campus meeting space)
• Maintain clear and consistent communication with high schools and community partners by regularly providing updates on the program, staff, and scheduling.
• Plan, execute, and manage student program events while receiving support and oversight from the Program Director to ensure successful implementation.
• As assigned by the PD, effectively create and manage project plans for assigned project(s), and ensure that assigned project(s) are delivered with the highest quality, on-time, and within budgetary requirements
• Supervise daily operations, ensuring staff meet scheduling requirements, performance goals, and program objectives.
• Meet regularly with Program Director (PD) and National program team to assess programmatic goals.
• Communicate, manage, and achieve team program benchmarks with College Access Advising team.
• Work with PD to create and manage balanced Advisor caseloads within the region.
• Actively look for opportunities for curriculum, training, and other program improvement and bring ideas to PD
• Manage the intake and recruitment process for College Access Program

• Manage a team of up to 5 Access Advisors, each of whom is supporting a caseload of approximately 65 high school seniors.
• Coordinate workload distribution and staffing needs, ensuring team efficiency and balance, while ensuring monthly scheduling aligns with the program model.
• Work with PD to create and manage campus visit calendars each semester.
• Meet regularly with team members one-on-one to assess progress toward individual performance goal and team program goals
• Support the PD in hiring, onboarding, and training new College Access Advisors
• Observe and coach advising team interacting with students by vising high school campuses or in-office meetings
• Oversee staff development, performance, and retention by fostering a supportive work environment. Conduct regular check-ins and performance evaluations, providing constructive feedback and professional growth opportunities to enhance job satisfaction and team effectiveness.
• Coach staff through challenges, creating space for staff to explore growth opportunities
• Provide feedback and deliver formal annual performance reviews.
• Create a supportive work environment and address staff concerns.
• Provide ongoing coaching and professional development trainings to enhance team skills and effectiveness.
• Develop and implement staff policies and procedures, ensuring alignment with organizational goals.
• Recruit, onboard, and retain high-performing staff members, creating a strong and motivated team.
• Approve and submit monthly expense reports and bi-weekly time cards
• Act as the manager on duty as needed.

Student Outreach and Recruitment (30%):

• Lead dynamic student recruitment campaigns and events by delivering engaging presentations at high schools, colleges, community organizations, and partner institutions to promote Bottom Line’s mission and expand program awareness.
• Develop and manage Bottom Line’s external outreach strategy.
• With the support and feedback of the Program Director, lead and oversee the execution of all outreach activities. Develop and manage a student recruitment incentive strategy to drive engagement and participation.
• Communicate directly with student candidates within the College Access program.
• Collaborate on recruitment strategy and best practices with PD.
• Analyze and report on student recruitment data and trends with PD.
• Manage the student intake process in Bottom Line’s database.

Direct Student Support (5%):

• Provide quality direct services to a reduced caseload of students. Follow Bottom Line’s structured curriculum (LEAD), which supports students in four areas: List, Essays, Applications/Aid, and Decision to help students progress towards specific goals/milestones.
• Support students when their Advisors are out of the office or when Advisors have transitioned out of Bottom Line and before new staff has been trained
• Track and record progress in the student database.

External Relationships (5%):

• Develop and maintain positive, productive relationships with high school leadership and community partners.
• With the support of the Program Director, coordinate efforts with the Success and BluPrint programs to support student transition after completing the Access Program.
• Ensure effective communication with high schools and community partners by providing updates about the program, staff, and scheduling.

Duties, responsibilities and activities may change at any time with or without advanced notice

Work Schedule:

Access Team Managers are expected to be present during the core hours of 9:00 am to 5:30 pm with additional evening and weekend hours as needed. This is a full-time role, with some flexibility around scheduling and working remotely, which will be determined by the Program Director.

Expected Travel:

25% – Frequent local travel required.

Who Should Apply:

If you meet the qualifications below, you should apply.

• Bachelor’s degree and work authorization.
• Demonstrated experience in managing a team, providing support, feedback, and professional development opportunities to foster a collaborative and high-performance work environment.
• 2 – 3 years of related work experience with a strong focus on relationship management, project coordination, and people management, preferably within non-profit environments.
• Experience developing trusting relationships with urban high school students.
• An ability to deliver high-energy, engaging presentations to different stakeholders
• Confident, personable, and authentic presence, exceptional communication and interpersonal skills, and a customer service orientation
• Ability to approach situations strategically and to solve problems creatively
• Strong analytic skills and the ability to leverage data to inform process and results
• Excellent organizational skills
• Experience with data entry, data tracking, Excel or any software related to data.
• A valid driver’s license and reliable access to a car for transportation

• Knowledge, familiarity, or relationships with Ohio high schools or higher education institutions
• Proven experience in leading interactive and motivating presentations, using strong public speaking skills to connect with stakeholders and spark enthusiasm.
• People management strengths
• A drive to thrive in a dynamic, evolving environment where new ideas and growth are encouraged.
• Experience with data entry, tracking, and analysis using Excel or other data management software, with a strong attention to detail and accuracy
• Experience coordinating student recruitment initiatives and leading student-centered events that promote college access and success
• Demonstrated commitment to Bottom Line’s Mission, Vision, and Core Values

How to Apply/Application Deadline:

All applications must be submitted via Bottom Line’s Career Page.

Please share your resume and cover letter.

The application deadline is March 14, 2025. We will continue accepting applications until we find the right candidate for the role.

Start Date:

April/May 2025