What are the responsibilities and job description for the Collections Specialist position at Bottom Line?
Why Choose Bottomline?
Are you ready to transform the way businesses pay and get paid? Bottomline is a global leader in business payments and cash management, with over 35 years of experience and moving more than $16 trillion in payments annually. We're looking for passionate individuals to join our team and help drive impactful results for our customers. If you're dedicated to delighting customers and promoting growth and innovation - we want you on our team!
The Role
We are looking for a Payment Collections Specialist to innovate, win, and grow with us in our Portsmouth, NH Office / Hybrid.
As a member of the Paymode Payment Operations team your primary responsibilities include managing the daily tasks associated with revenue collection and daily critical processing. The Specialist utilizes available resources and follows prescribed methods to ensure accurate and timely collection and processing. Strong attention to detail and excellent communication skills are integral for success in this role.
This dynamic person will work with our bank partners, external Clients, and internal business associates to leverage all resources required to collect revenue and complete payment processing effectively and efficiently. This person has a passion for collections, sales, and is process-oriented.
How you'll contribute :
- Develop a deep understanding of Paymode payment processing, funding methods, Client trends, and business needs
- Manage the test and direct debit processes and expertly resolve any exceptions
- Collaborate with internal teams to support swift collection of outstanding funds
- Expert communication skills when working with Clients that require collection efforts
- Prioritize payment processing and Client Delight within every assigned task
- Collaborate with team members on innovation, process improvements, and problem-solving
- Utilize your sense of urgency during critical processing to ensure payments are delivered on time, every time
- Analyze and assess Client payments and funding while providing succinct and clear communication internally and externally
- Support collection of aged invoices and revenue while maintaining exceptional records
- Be able to work 8 : 00 am - 5 : 00 pm with an occasional schedule of 10 : 30 am - 7 : 30 pm when needed to support Operational tasks.
If you have the attributes, skills, and experience listed below, we want to hear from you!
We welcome talent at all career stages and are dedicated to understanding and supporting additional needs. We're proud to be an equal opportunity employer, committed to creating an inclusive and open environment for everyone.
Salary : $16
