What are the responsibilities and job description for the DIRECTOR, CLIENT SUCCESS MANAGEMENT position at Bottomline?

Why Choose Bottomline?

Are you ready to transform the way businesses pay and get paid? Bottomline is a global leader in business payments and cash management, with over 35 years of experience and moving more than $16 trillion in payments annually. We're looking for passionate individuals to join our team and help drive impactful results for our customers. If you're dedicated to delighting customers and promoting growth and innovation - we want you on our team!

The Role :

The Director of Vendor Success Management is responsible for leading a team of Sr. Vendor Success Managers that drive vendor delight and revenue protection through proactive vendor engagement. As a Director, you understand and help your team communicate key premium vendor value drivers - security, automation, access to detailed remittance - while constantly looking for opportunities to grow Bottomline's business with our existing vendors.

The Director is responsible for building, coaching, and measuring a team that is proactive, understands its vendors, and tactfully steers the team to success. The Director works efficiently across the entire Paymode line of business - Vendor Enrollment, Product, Marketing, Account Management - all of which are critical to the success of our vendors.

What will make you successful :

Lead Your Team to Maintain & Protect Our Vendor Revenue Base

Lead the Sr. Vendor Success Managers (Sr. VSMs) to become a vendors trusted advisor; through development of joint strategic plans, quarterly business reviews and relationship building engagements

Drive the team to effective business reviews, communicating status of vendor service value realization, identifying areas of opportunity and resolving open issues

Leverage data to analyze and drive vendor performance across key vendor metrics (e.g. spend & transaction volume, premium feature usage, new payer relationship creation)

Develop the strategic vision for your team - how the team will grow, where to focus efforts, and how to put structures in place to maximize vendor delight and growth

Provide primary point of contact escalation support for payer account management leadership

Provide leadership and guidance by coaching, motivating, and leading team members to achieve their goals and develop professionally

Ensure rigorous attention to detail in Salesforce and other business systems for tracking and reporting purposes; constantly evaluate process, reporting, and tools to improve efficiency and productivity

Collaborate with Key Internal Stakeholders

Proactively align internal stakeholders to drive process improvements, issue resolution, and capture of new opportunities

Deeply understand the Vendor Enrollment process, identifying areas for improvement that will drive increased premium service understanding and a reduction in vendor rescinds.

Advocate on behalf of your Sr. VSMs and their vendors within Paymode, collaborating across vendor sales, marketing, product, operations, support and executive leadership teams.

Facilitate open lines of communication between Product, the Vendor Success team, and Vendors - communicating key needs, requirements, and value.

If you have the attributes, skills, and experience listed below, we want to hear from you :

3 years of management experience, with experience leading fast paced account management or customer-focused teams

10 years' professional experience in customer success, account management, or sales

Highly analytical; proven experience driving success and revenue growth through data-driven processes

Positive, self-motivated, team player, action and results-orientated

Proven ability to assess organizational strengths and gaps, and motivate individuals and teams to embrace and meet objectives

Highly organized and capable of working effectively across functional groups

Not afraid to make changes to teams, processes or technology to improve the organization

SaaS or FinTech / Payments experience is critical

Excellent communicator, both written and verbal

Efficiency & quality at the core of all work

LI-KK1

We welcome talent at all career stages and are dedicated to understanding and supporting additional needs. We're proud to be an equal opportunity employer, committed to creating an inclusive and open environment for everyone.

Salary : $16

Apply for this job

Receive alerts for other DIRECTOR, CLIENT SUCCESS MANAGEMENT job openings

DIRECTOR, CLIENT SUCCESS MANAGEMENT

What are the responsibilities and job description for the DIRECTOR, CLIENT SUCCESS MANAGEMENT position at Bottomline?

What is the career path for a DIRECTOR, CLIENT SUCCESS MANAGEMENT?

Job openings at Bottomline

Not the job you're looking for? Here are some other DIRECTOR, CLIENT SUCCESS MANAGEMENT jobs in the NH area that may be a better fit.

We don't have any other DIRECTOR, CLIENT SUCCESS MANAGEMENT jobs in the NH area right now.

AI Assistant is available now!