Medical Case Manager

Title: Medical Case Manager

Reports To: Care Services Director

Status: Full-time, Non-exempt

Hourly Rate: $26.35

Founded in 1985, the mission of Boulder County AIDS Project (BCAP) is to provide support, advocacy, and education to those in our community who are living with or affected by HIV, and to serve as an outreach and information center to prevent the further transmission of HIV. BCAP believes that employees are key to what makes a great organization. Our small and mighty staff is guided by our core values of compassion, inclusivity, person-centeredness, collaboration, and accountability. Working with BCAP means being part of a team of dedicated and passionate individuals who embody these values to provide services to people living with or at risk of acquiring HIV. With a focus on clients and relationship building, BCAP honors its position of public trust through a commitment to open communication, friendly and welcoming approaches, and a sensitivity to HIV, mental health, substance use, homelessness, and poverty issues. A successful BCAP employee enjoys working for a small company, collaborating well with a close-knit team, is excited to use their skills and knowledge to help clients, appreciates professional boundaries, and has a deep passion for serving their community. BCAP highly values the physical and mental health and wellbeing of staff members and offers a generous benefits package.

Position Summary

The focus of this position will be to ensure efficient delivery of quality medical case management services to clients who are living with HIV through assessment, planning, service procurement, delivery, coordination, and monitoring, ensuring all services are offered in a welcoming, understanding, respectful, and professional manner. The Medical Case Manager is a member of the Care Services Department and reports directly to the Care Services Director. This position is required to attend All Staff meetings, Care Services team meetings, Clinical Consultations, Finance Committee meetings and to keep all client data up to date for reporting purposes. Because this position manages highly confidential information for clients, the Medical Case Manager must demonstrate the highest degree of professionalism. This position is full-time at 40 hours per week, non-exempt, and located at the Boulder office. This job description should not be construed to imply that the requirements listed are the exclusive standards of the position. The Care Services Director reserves the right to assign or delegate other duties as necessary.

Duties and Responsibilities

• Provides proactive case management to individuals living with HIV including intake, assessment, wellness plan coordination, and service delivery with focus on entry into medical care, treatment adherence, and harm reduction
• Serves as the primary case manager for any Critical Events clients being sponsored at BCAP
• Develops and maintains ongoing connections with clients and families
• Administers brief substance use interventions and provides referrals to clients as needed
• Assures client awareness of BCAP programs and community services and advocates for client access to services when needed and available
• Coordinates client care with medical, mental health, substance abuse, and other providers
• Provides linkages to agency, community, and government services and monitors referral completion including: state health insurance programs, medication assistance programs, and programs such as SSI, SSDI, Medicaid, Medicare, Connect for Health, and housing programs
• Maintains documentation in client files and enters data into database systems in a timely manner
• Assesses client’s stability and provides referrals to increase level of stability and self-sufficiency
• Participates as a member of the Care Services Financial Assistance Review Committee
• Cross trains with the Care Services Director to process and document weekly financial requests and approvals, and coordinates with administrative staff to complete this process
• Provides case management services in compliance with the Colorado Department of Public Health and Environment Standards of Care
• Actively prepares for and participates in client chart audits by the Colorado Department of Public Health and Environment

Required Qualifications

• BA/BS in social work, human services, or related field required, or equivalent experience
• Experience working in healthcare, psychology, and/or social services
• Excellent verbal and written communication skills
• Familiarity with Microsoft Office Programs, databases, on-line/website navigation, videoconferencing
• Ability to work at a computer for 2-3 hours at a time, manage numerous interruptions, and lift 30 pounds
• Access to reliable transportation

Desired Qualifications

• MSW, LCSW, or Master’s degree
• Bilingual Spanish/English language skills
• Experience working in HIV services
• Experience in working with populations experiencing chronic health conditions, mental illness, substance abuse, poverty, and/or homelessness
• Experience utilizing harm reduction techniques Experience managing highly confidential information
• Demonstrates professional level advocacy skills
• Strong organizational and time management skills, and prioritization/completion of competing tasks on a daily basis
• Commits to healthy and respectful communication, professional growth and awareness, and openness to feedback

BCAP’s 2025 Benefits Package

• Generous PTO policy that focuses on employee wellbeing
• Health Insurance policy options with major contribution from BCAP
• Paid Vision Insurance
• Paid Dental Insurance
• Paid Life and Accidental D&D Insurance
• Paid Short & Long-term Disability Insurance
• Paid Holidays – 17 days in 2025
• Paid snow days
• Paid parking in downtown Boulder
• Flex Spending Account (FSA) Cafeteria/Section 125
• Employee Assistance Program – Work/Life Balance
• Travel Assistance Program
• Free PPE and onsite Covid-19 safety precautions
• Medical and non-medical leaves of absence
• Workers’ Compensation

Only complete applications that include a current Resume and a Cover Letter that explains why you desire to work at BCAP, in the non-profit sector, and in the field of HIV will be considered. Submit your documents to HR@bcap.org. Write “Medical Case Manager” in the subject line of the email. Job offer is contingent upon completion of a satisfactory background check.

BCAP is looking for well-qualified candidates to fill our positions. Candidates with any combination of relevant education and experience are encouraged to apply. BCAP is an equal opportunity employer and seeks a diverse applicant pool. For more information about the work of BCAP go to bcap.org.

Job Type: Full-time

Pay: $26.35 per hour

Expected hours: 40 per week

Benefits:

• 403(b)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No nights

People with a criminal record are encouraged to apply

Work Location: In person

Salary : $26