Front Desk Receptionist

Boulder County Parks and Open Space Department, CSU Extension is seeking to hire a Front Desk Receptionist. This is a lead/specialist level classification in the Administrative Support series. The Front Desk Receptionist performs complex and specialized tasks unique to a particular office and/or technical support work requiring a thorough knowledge of departmental operations, administrative procedures and a considerable degree of independent judgment. The Front Desk Receptionist assists the public to answer questions of a technical nature involving interpretation for Boulder County and Colorado State University policies, procedures, and documents to provide information that requires extensive working knowledge of our Extension program areas. Provides key administrative support to six program areas and ensures proper operation and maintenance of office equipment.

This is a full-time, benefited position that will work Monday - Friday 8:00am - 4:30pm. This position will work out of the Natural Resources Building located at 9595 Nelson Road, Longmont, Colorado. Under Fair Labor Standards Act (FLSA) guidelines, this position is non-exempt (eligible for overtime). 

Boulder County requires its employees to reside in the state of Colorado as of the first day of work.

Hiring Salary Range: $51,408.00 - $62,766.00 Annually 

Tentative Hiring Timeline:

• Phone Screening: February 18th 
• First Round Interviews: February 24th 
• Reference Check: February 27th 

New employees receive an 80-hour bank of vacation at the time of hire, in addition to 8 hours of both vacation and medical leave accruals each month (Must not have been employed at Boulder County during the 12 months prior to re-hire date to qualify). Boulder County offers bountiful benefits, including pension contributions.  

Boulder County employees may qualify for Public Service Loan Forgiveness (PSLF). Visit studentaid.gov for more information.

1. Provides excellent customer service with a high degree of professionalism while interacting with customers, staff, and the public to resolve problems, answer questions, and provide general information
2. Serve as the first point of contact by greeting visitors and assisting the public with technical inquiries, including interpreting Boulder County and Colorado State University policies, procedures, resources and documents
3. Handle incoming mail, sorting, routing, and processing as necessary
4. Perform general support accounting duties, including preparing cash receipts, maintaining the cash box, purchasing supplies, reallocating procurement card expenses, and tracking equipment rentals such as honey extractors and soil/hay probes
5. Maintain office supply inventory, order necessary items, and ensure proper operation and maintenance of office equipment such as computers, printers, and postage meters
6. Schedule and coordinate appointments and meetings using the meeting room calendars, while also arranging room setups for classes, programs, and events
7. Use software such as Excel, Word, Adobe, Outlook, Teams, Eventbrite, 4-H Online, Fair Entry, and PowerPoint to type, edit, and prepare correspondence, reports, memos, and forms
8. Train and provide general guidance to new employees on office equipment and procedures
9. Performs specialized tasks of a complex administrative, technical, or confidential nature for the Boulder County 4-H youth program
10. Collect, organize, and compile data for routine reports, while maintaining a database of archived CSU Extension – Boulder County newspaper articles
11. Ensure building security by ordering access badges for office staff, non-county offices, managing the safety procedures, and addressing other facility-related needs
12. Take in diagnostic samples and samples for ID, provide information for sending soil and water samples to CSU testing lab
13. Inventory and submit E-waste, Spring clean-up and Charm forms and stage for pick-up
14. Perform other administrative tasks and specialized duties as assigned
15. May be reassigned during emergency situations

PLEASE NOTE: When completing your application describe all relevant education and experience, as applications are assessed based on the required qualifications listed. Resumes and other attachments are not accepted in lieu of completed applications and will not be reviewed in the initial screening process. Any personally identifiable information (PII) such as name and address will be redacted from applications that meet the minimum screening requirements and are forwarded to the hiring manager. If the hiring manager selects you to advance in the hiring process, your attachments will then be shared with the hiring team.

EDUCATION & EXPERIENCE:

BACKGROUND CHECK:

• A job offer is contingent on passing a background investigation

SPECIAL REQUIREMENTS:

• Must be able to lift and carry up to 15 pounds, as well as operate basic office equipment in an indoor office space.

PREFERRED QUALIFICATIONS: 

• Experience supporting an Extension office or other education-focused organizations- Experience supporting a team of people to deliver educational programming, including tracking program data, problem-solving, responding to questions from the public.
• Experience working with diverse youth and families in a youth development, educational, youth-serving, community engagement or family-based program
• Computer literacy skills in using databases, online platforms, word processing, organizing information, record-keeping, and operating office equipment. 
• General accounting duties, including preparing cash receipts, maintaining the cash box, purchasing supplies, reallocating procurement card expenses. 
• Bilingual in English and Spanish
  • Additional compensation will be provided based on the use of bilingual skills. 

 KNOWLEDGE, SKILLS, & ABILITIES:

• Customer service skills to communicate with customers in a positive and understanding manner to help them find solutions to their questions or problems. 
• Knowledge and commitment to continuous learning about DEI approaches, ensuring equitable service to diverse community audiences.
• Strong organizational, attention to detail, and time management skills

Boulder County is a workplace dedicated to supporting individuals and families of all types and to fostering a diverse, inclusive, and respectful environment for all employees. We prohibit unlawful discrimination against applicants and employees on the basis of race, color, religion, gender, gender identity, national origin, age, disability, socio-economic status, sexual orientation, genetic information, or any other status protected by applicable federal, state, or local law. 

Salary : $51,408 - $74,124