What are the responsibilities and job description for the Eligibility Technician C- Lead Worker position at Boulder County Sheriff's Office?
Salary
$59,592.00 - $85,716.00 Annually
Location
Boulder County, CO
Job Type
Full-time
Job Number
6209(IM4)
Department
Human Services
Division
HS Community Support
Opening Date
01/24/2025
Closing Date
2/2/2025 11:59 PM Mountain
FLSA
Non-Exempt
Boulder County Human Services Department is seeking to hire an Eligibility Technician C (Lead Worker) for our Ongoing team. The Human Services Eligibility Technician C assists in the supervision of the work of entry and journey level Eligibility Technicians and performs complex technical duties in determining eligibility for public assistance programs provided by Human Services.
The Community Support Division needs someone who is passionate about working with people, troubleshooting difficult cases, mentoring staff, and continually looking at current processes with the goal of continuous improvement using LEAN and process improvement strategies within our strategic goals: Boulder County Residents have access to public benefits programs that support basic human needs. Boulder County residents who are eligible stay on benefits. People have the information they need to make life decisions.
As a lead worker you’ll be the subject matter expert in interpreting policy and processing cases. Assisting to de-escalate clients and provide support in processing difficult cases. You will work with a group of eligibility technicians by providing team support, answering questions around policy, processing cases, mentoring eligibility staff, providing back up support and management to the team manager, and continually looking at current processes and providing feedback on areas where processes can be improved.
We are seeking an individual who enjoys working with others, has strong communication and project management skills and has shown success in mentoring and coaching employees. Our values should be those you embody including owning your mistakes, adaptability when things don’t go according to plan, dedication to going above and beyond for not only our residents, but to all employees, and choosing direct honest candid conversations over back-channel gossip.
This is a full-time, benefited position, that will work Monday - Friday 8:00am - 4:30pm, with flexibility expected to meet the needs of families. This is a hybrid position based out of the Longmont HUB located at 515 Coffman Longmont. Under Fair Labor Standards Act (FLSA) guidelines, this position is non-exempt (eligible for overtime).
Boulder County requires its employees to reside in the state of Colorado as of the first day of work.
Hiring Salary Range: $59,592 - $67,000 Annually
Tentative Hiring Timeline
Boulder County employees may qualify for Public Service Loan Forgiveness (PSLF). Visit studentaid.gov for more information.
Examples of Duties
PLEASE NOTE: When completing your application describe all relevant education and experience, as applications are assessed based on the required qualifications listed. Resumes and other attachments are not accepted in lieu of completed applications and will not be reviewed in the initial screening process. Any personally identifiable information (PII) such as name and address will be redacted from applications that meet the minimum screening requirements and are forwarded to the hiring manager. If the hiring manager selects you to advance in the hiring process, your attachments will then be shared with the hiring team.
Education & Experience
Boulder County is looking for well qualified candidates to fill our positions. Any combination of relevant education and experience is encouraged. In this position, we are looking for a minimum of a high school graduation or equivalent and four years of experience working with the public and providing familiarity with public assistance programs including one year as an Eligibility Technician
Any equivalent combination of education and experience may be considered.
Background Check
Preferred Qualifications
Benefits
As well as offering competitive pay and a caring work environment, Boulder County offers employees an array of benefits. For all FTE and Term employees, we provide:
Outstanding options of comprehensive health plans that include vision and dental coverage. Information can be found HERE. Additional Benefits can be found HERE. (Download PDF reader) Generous paid time off PERA- The County and all employees pay into both Social Security and PERA
Please explain how you meet the minimum qualifications of a high school diploma or equivalent and four years of experience working with the public and providing familiarity with public assistance programs including one year as an Eligibility Technician.
02
Please explain your knowledge and experience surrounding LEAN process improvement or PDSA (Plan Do Study Act) cycles.
03
Do you have CBMS experience? If so, how many years of experience do you have?
04
What is your level of expertise in the following public assistance programs (Medicaid, SNAP, Colorado Works, and Adult Financial)?
05
Please explain your background in coaching and/or mentoring individuals?
06
One of our guiding values is around Inclusion We value, respect, and support all individuals by being an inclusive, culturally responsive county government. What do you perceive as a challenge when working with a diverse workforce?
07
In what ways do you feel you need to grow around your cultural awareness and what kind of support would you need?
Required Question
Employer Boulder County
Address 2025 14th Street
Boulder, Colorado, 80302
Phone 303-441-3525
Website http://www.bouldercounty.org
$59,592.00 - $85,716.00 Annually
Location
Boulder County, CO
Job Type
Full-time
Job Number
6209(IM4)
Department
Human Services
Division
HS Community Support
Opening Date
01/24/2025
Closing Date
2/2/2025 11:59 PM Mountain
FLSA
Non-Exempt
- Description
- Benefits
- Questions
Boulder County Human Services Department is seeking to hire an Eligibility Technician C (Lead Worker) for our Ongoing team. The Human Services Eligibility Technician C assists in the supervision of the work of entry and journey level Eligibility Technicians and performs complex technical duties in determining eligibility for public assistance programs provided by Human Services.
The Community Support Division needs someone who is passionate about working with people, troubleshooting difficult cases, mentoring staff, and continually looking at current processes with the goal of continuous improvement using LEAN and process improvement strategies within our strategic goals: Boulder County Residents have access to public benefits programs that support basic human needs. Boulder County residents who are eligible stay on benefits. People have the information they need to make life decisions.
As a lead worker you’ll be the subject matter expert in interpreting policy and processing cases. Assisting to de-escalate clients and provide support in processing difficult cases. You will work with a group of eligibility technicians by providing team support, answering questions around policy, processing cases, mentoring eligibility staff, providing back up support and management to the team manager, and continually looking at current processes and providing feedback on areas where processes can be improved.
We are seeking an individual who enjoys working with others, has strong communication and project management skills and has shown success in mentoring and coaching employees. Our values should be those you embody including owning your mistakes, adaptability when things don’t go according to plan, dedication to going above and beyond for not only our residents, but to all employees, and choosing direct honest candid conversations over back-channel gossip.
This is a full-time, benefited position, that will work Monday - Friday 8:00am - 4:30pm, with flexibility expected to meet the needs of families. This is a hybrid position based out of the Longmont HUB located at 515 Coffman Longmont. Under Fair Labor Standards Act (FLSA) guidelines, this position is non-exempt (eligible for overtime).
Boulder County requires its employees to reside in the state of Colorado as of the first day of work.
Hiring Salary Range: $59,592 - $67,000 Annually
Tentative Hiring Timeline
- Phone Screening: Week of February 3rd
- First Round Interviews: Week of February 10th
- Second Round Interviews: Week of February 17th
- Reference Check: Week of February 17th
Boulder County employees may qualify for Public Service Loan Forgiveness (PSLF). Visit studentaid.gov for more information.
Examples of Duties
- Trains and manages the work of entry and journey level Eligibility Technicians who are responsible for assisting clients
- Assembles, reviews, and verifies information supplied by applicants
- Approves cases, and assists with determinations on difficult cases
- Interprets and maintains a thorough and updated knowledge of numerous applicable manuals, and their related service and resource information
- Interprets and explains rules, regulations, appeal rights and appeal procedures to applicants and recipients
- Continually reviews processes in place using LEAN methodology
- Coordinates with other agencies and community organizations to assist the applicant/recipient
- Acts as arbitrator when problems occur between applicants and employees
- Participates in county dispute resolutions and state hearings
- Determines the need for recovery of funds or referral for fraud investigation and completes reports to the proper investigative personnel
- May supervise, counsel, and evaluate the work of other employees and recommends personnel actions in the areas of hiring, discipline, and termination
- Performs related work as required
- May be reassigned in emergency situations
PLEASE NOTE: When completing your application describe all relevant education and experience, as applications are assessed based on the required qualifications listed. Resumes and other attachments are not accepted in lieu of completed applications and will not be reviewed in the initial screening process. Any personally identifiable information (PII) such as name and address will be redacted from applications that meet the minimum screening requirements and are forwarded to the hiring manager. If the hiring manager selects you to advance in the hiring process, your attachments will then be shared with the hiring team.
Education & Experience
Boulder County is looking for well qualified candidates to fill our positions. Any combination of relevant education and experience is encouraged. In this position, we are looking for a minimum of a high school graduation or equivalent and four years of experience working with the public and providing familiarity with public assistance programs including one year as an Eligibility Technician
Any equivalent combination of education and experience may be considered.
Background Check
- A job offer is contingent on passing a background investigation
Preferred Qualifications
- Working knowledge of LEAN practices or process improvement
- Working knowledge of public assistance programs and other community agencies that provide assistance to clients
- Skill in communicating verbally and in writing
- Skill in interviewing
- Ability to work effectively with other employees, difficult clients, and the public
Benefits
As well as offering competitive pay and a caring work environment, Boulder County offers employees an array of benefits. For all FTE and Term employees, we provide:
- Including:
- Family-forming benefits- infertility treatment, adoption and surrogacy reimbursements
- 12 weeks Paid Caregiver leave
- Breast feeding friendly-work environment
- Sick child care, an infants-at-work policy
- Access to LifeMart discount hub, including discounts on childcare centers, event tickets, travel and more!
- Access to a nationally-recognized wellness program
- Employee Assistance Program
- PERA 401k
- Social Security retirement plans
- Additional Life and Disability Insurance
- Critical Illness and Accidental Insurance
- County-paid tuition assistance
- Eligible for PSLF- Public Service Loan Forgiveness
- Free EcoPass
- Hospital Indemnity
- ID Theft Protection
- Pet Insurance
- 8 Hours of Paid Public Service Leave
- Holidays
- New Year's Day January 1
- Martin Luther King's Birthday January
- Presidents' Day February
- Memorial Day May
- Juneteenth June 19
- Independence Day July 4
- Labor Day September
- Indigenous People's Day
- General Election Day November (first Tuesday after the first Monday, even years)
- Veterans' Day November 11
- Thanksgiving Day November
- Friday after Thanksgiving*
- Christmas Eve- ½ day (full day off depends on day of the week)
- Christmas Day December 25
- New Year’s Eve- ½ day (full day off depends on day of the week)
- Vacation**
- 80-hour bank of vacation at the time of hire
- Eight hours of vacation per month for the first year of continuous service, then accrue twelve hours of vacation per month after the first year of continuous service.
- Medical**
- Eight hours of medical leave for each month employed.
- Employer contribution to Social Security: 7.65% of salary
- Employer contribution to PERA (Local Government Division- most county employees: 14.76%
- The District Attorney’s Office observe Francis Xavier Cabrini Day on the first Monday in October and omit the Friday after Thanksgiving
- Vacation and Medical leave are based off of full time FTE accruals. Part-time FTE/term employees accrue leave based on the percentage of time they work.
Please explain how you meet the minimum qualifications of a high school diploma or equivalent and four years of experience working with the public and providing familiarity with public assistance programs including one year as an Eligibility Technician.
02
Please explain your knowledge and experience surrounding LEAN process improvement or PDSA (Plan Do Study Act) cycles.
03
Do you have CBMS experience? If so, how many years of experience do you have?
04
What is your level of expertise in the following public assistance programs (Medicaid, SNAP, Colorado Works, and Adult Financial)?
05
Please explain your background in coaching and/or mentoring individuals?
06
One of our guiding values is around Inclusion We value, respect, and support all individuals by being an inclusive, culturally responsive county government. What do you perceive as a challenge when working with a diverse workforce?
07
In what ways do you feel you need to grow around your cultural awareness and what kind of support would you need?
Required Question
Employer Boulder County
Address 2025 14th Street
Boulder, Colorado, 80302
Phone 303-441-3525
Website http://www.bouldercounty.org
Salary : $59,592 - $85,716
