Senior Services Support Specialist

Salary

$62,520.00 - $90,048.00 Annually

Location

Boulder County, CO

Job Type

Full-time

Job Number

6336(PS2)

Department

Human Services

Division

Housing

Opening Date

04/14/2025

Closing Date

4/28/2025 11:59 PM Mountain

FLSA

Exempt

• Description
• Benefits
• Questions
  
  

Description

Boulder County Human Services Department is seeking to hire two (2) Senior Services Support Specialist. The Senior Services Support Specialist will support Boulder County Housing Authority (BCHA) residents and voucher holders who are 55 to age in place. This position requires skills in helping residents with complex paperwork, ability to understand the aging process, work with mental health and substance use issues, dementia/Alzheimer's, hoarding, etc. This position collaborates with Property Management to problem solve when an older adult (55 ) is facing challenges living on their own to provide resources to help them age in place. Candidate must also possess the ability to work with family, outreach to non-profit organizations, build and maintain community collaboration, and interact with residents within our communities. Our ideal candidate is expected to understand and empathize with differences in people and cultures; respect different values; thrive in diverse settings; and understand the origin and reasoning behind key policies, practices, and procedures.

Boulder County requires its employees to reside in the state of Colorado as of the first day of work.

This is a full-time, benefited position that will work Monday - Friday 8:00am - 4:30pm, can vary to accommodate special events. This position will work remote and out of housing sites throughout Boulder County, primarily in Lafayette, Louisville, and Longmont, and often requires travel between sites during the day. Under Fair Labor Standards Act (FLSA) guidelines, this position is exempt.

Boulder County requires its employees to reside in the state of Colorado as of the first day of work.

Hiring Salary Range: $62,520.00 - $76,284.00 Annually

Tentative Hiring Timeline

• Phone Screening: Week of May 5th
• First Round Interviews: Week of May 5th
• Second Round Interviews: Week of May 12th
• Reference Check: Week of May 12th
  
  

New employees receive an80-hour bank (Download PDF reader) of vacation at the time of hire, in addition to 8 hours of both vacation and medical leave accruals each month (Must not have been employed at Boulder County during the 12 months prior to re-hire date to qualify). Boulder County offers bountiful benefits, including pension contributions.

Boulder County employees may qualify for Public Service Loan Forgiveness (PSLF). Visit studentaid.gov for more information.

Examples of Duties

• Help older adults with locating resources in the community so they can age in place This includes programs, such as Medicaid, SNAP, Meals on Wheels, VIA, Area Agency on Aging, and Senior Centers
• Assist with complicated paperwork that is essential for older adults living on a fixed income, such as Old Age Pension, Social Security, and SNAP
• Build and maintain strong collaborative relationships with other service providers to ensure appropriate services are received and efforts are not duplicated
• Work closely with Property Managers and Maintenance around housing issues (hoarding, failing housing inspections) to locate resources and connect with family members to support the older adult in being able to remain in their unit
• Manage small budgets and submit applications for financial resources through Area Agency on Aging (AAA), track funds going out of the Boulder Community Housing Corporation (BCHC) Budget, use a P-card for purchases
• Participate on local Boards and Committees that will help enhance the programing for older adults at BCHA Sites
• Performs related work, as required
• May be reassigned during emergency situations
  
  

Required Qualifications

PLEASE NOTE: When completing your application describe all relevant education and experience, as applications are assessed based on the required qualifications listed. Resumes and other attachments are not accepted in lieu of completed applications and will not be reviewed in the initial screening process. Any personally identifiable information (PII) such as name and address will be redacted from applications that meet the minimum screening requirements and are forwarded to the hiring manager. If the hiring manager selects you to advance in the hiring process, your attachments will then be shared with the hiring team.

Education & Experience

Boulder County is looking for well qualified candidates to fill our positions. Any combination of relevant education and experience is encouraged. In this position, we are looking for a minimum of 6 years of combined education and experience in a in social services or a related program or field. Additional related education may count towards required experience.

Driver's License & Reliable Vehicle

• Applicants must have a valid driver's license and a clean driving record
• Access to reliable transportation that is readily available for business use
• For more information regarding a clean driving record, please click here.
  
  

Background Check

• A job offer is contingent on passing a background investigation
  
  

Supplemental Information

Preferred Qualifications

• Bilingual in English and Spanish
• Additional compensation will be provided based on the use of bilingual skills.
• Bachelor's degree in social services or related field
• Experience with programs such as SNAP, Medicaid, Social Security, as well as assessment and referral linkage
• Experience working with older adults (55 )
• Experience working with and communicating with diverse audiences and a demonstrated commitment to diversity, inclusion, and underserved populations
• Experience working within the mental health field
• Ideal candidate is expected to understand and empathize with differences in people and cultures; respect different values; thrive in diverse settings; and understand the origin and reasoning behind key policies, practices, and procedures.
  

Knowledge, Skills, & Abilities

• Ability to work well independently and as part of a team
• Ability to work well with property managers and support the asset protection component of the work
• Excellent written and communication skills, computer skills using the internet, Microsoft Work and Outlook
• Strong supportive services skills and assessment experience is desirable
• Working knowledge of resources, such as, SNAP, Medicaid, Medicare, SSD/SSDI
• Knowledge of the local human services community
• Knowledge of local resources for older adults (55 )
  
  

Boulder County is a workplace dedicated to supporting individuals and families of all types and to fostering a diverse, inclusive, and respectful environment for all employees. We prohibit unlawful discrimination against applicants and employees on the basis of race, color, religion, gender, gender identity, national origin, age, disability, socio-economic status, sexual orientation, genetic information, or any other status protected by applicable federal, state, or local law.

Benefits

As well as offering competitive pay and a caring work environment, Boulder County offers employees an array of benefits. For all FTE and Term employees, we provide:

Outstanding options of comprehensive health plans that include vision and dental coverage. Information can be found HERE.

Additional Benefits can be found HERE. (Download PDF reader)

• Including:
• Family-forming benefits- infertility treatment, adoption and surrogacy reimbursements
• 12 weeks Paid Caregiver leave
• Breast feeding friendly-work environment
• Sick child care, an infants-at-work policy
• Access to LifeMart discount hub, including discounts on childcare centers, event tickets, travel and more!
• Access to a nationally-recognized wellness program
• Employee Assistance Program
• PERA 401k
• Social Security retirement plans
• Additional Life and Disability Insurance
• Critical Illness and Accidental Insurance
• County-paid tuition assistance
• Eligible for PSLF- Public Service Loan Forgiveness
• Free EcoPass
• Hospital Indemnity
• ID Theft Protection
• Pet Insurance
• 8 Hours of Paid Public Service Leave

Generous paid time off

• Holidays
• New Year's Day January 1
• Martin Luther King's Birthday January
• Presidents' Day February
• Memorial Day May
• Juneteenth June 19
• Independence Day July 4
• Labor Day September
• Indigenous People's Day
• General Election Day November (first Tuesday after the first Monday, even years)
• Veterans' Day November 11
• Thanksgiving Day November
• Friday after Thanksgiving*
• Christmas Eve- ½ day (full day off depends on day of the week)
• Christmas Day December 25
• New Year’s Eve- ½ day (full day off depends on day of the week)
• Vacation**
• 80-hour bank of vacation at the time of hire
• Eight hours of vacation per month for the first year of continuous service, then accrue twelve hours of vacation per month after the first year of continuous service.
• Medical**
• Eight hours of medical leave for each month employed.

PERA- The County and all employees pay into both Social Security and PERA

• Employer contribution to Social Security: 7.65% of salary
• Employer contribution to PERA (Local Government Division- most county employees: 14.76%
• The District Attorney’s Office observe Francis Xavier Cabrini Day on the first Monday in October and omit the Friday after Thanksgiving
• Vacation and Medical leave are based off of full time FTE accruals. Part-time FTE/term employees accrue leave based on the percentage of time they work.
  
  

01

Please describe how you meet the required minimum qualifications of 6 years of combined education and experience in a in social services or a related program or field.

02

Do you have a valid driver's license and a clean driving record, and access to reliable transportation that is readily available for business use (required)?

03

Are you a current Boulder County Housing or Human Services employee?

04

Do you understand that if hired you must agree to submit to and must clear all appropriate background checks?

• Yes
• No
  
  

05

Please share your experience in providing case management and supportive services.

06

What professional experience do you have working with older adults (55 ) and high acuity individuals/households?

07

Please share your familiarity with HUD or other supportive housing programs.

08

What experience do you have with connecting individuals to resources such as OAP, Medicare, SSD/SSDI, and Medicaid?

09

In what way do you see that racial equity is relevant work for Boulder County as an organization?

10

Describe your level of comfort and expertise discussing and working with complex racial issues. Please include any experience related to facilitating difficult conversations and/or doing anti-racism work.

Required Question

Employer Boulder County

Address 2025 14th Street

Boulder, Colorado, 80302

Phone 303-441-3525

Website http://www.bouldercounty.org