Client Care Coordinator

Position: Client Care Coordinator
Type: Full-Time, 40 hours per week
Location: Boulder, CO
Compensation: $20 - $28 per hour

Boulder Longevity Institute (BLI) is seeking a highly organized, energetic, and client-care-focused individual to join the BLI team. As a part of the BLI team, we strive to hire and grow our team with like-minded individuals who are equally passionate about optimizing their own health as they are about helping others. We are looking for dependable, intelligent, motivated individuals, interested in professional growth, personal development, and making a difference in the world. You will have the opportunity to dive into various aspects of the BLI Ecosystem, including providing Clinical Support, managing Client Care and Communication, and supporting Operational Efficiencies.

Who Should NOT Apply

BLI is a truly unique organization, and we're seeking a specific type of individual to join our team and become part of the BLI Family. Over time, we've learned that finding the right fit can be challenging, and the process can sometimes feel like a significant investment of time and energy for both applicants and our team.

To help streamline the process and ensure a positive experience for everyone, we've decided to begin our job postings with a list of characteristics that may indicate the role isn't the best fit. Our goal is to provide clarity upfront and save time for everyone involved.

• You do not like to laugh and can not laugh at yourself
• You are not into, and we mean really into, learning the coolest and newest science about longevity and staying healthy and optimized
• You are not into people - helping them, delighting them, changing their lives, and being kind to them, even when they are hurting, scared, or in general being a bit of a pain in the ass
• You are not bright and quick on the uptake - this stuff can get involved - if you don't catch on quickly, it can be tedious and just not fun. We want our team members to have fun.
• You can't do basic math e.g. a client is taking 2 pills a day, how many pills for 90 days - if you needed a calculator, don't apply.
• You do not like to problem-solve and innovate
• You are just looking for a job, not a career. Our goal for this position is to, over time and with training, turn this role into a physician-extender position. If you don't think the possibility of you being in a provider-type role is really, really cool - don't apply.
• If you think the current healthcare system has its issues, but overall works fine, and that generally, people are pretty darn healthy - don't apply.

Please do not take any of the above the wrong way - we are trying to change the future of healthcare and we need the right people in the right seats on the bus to achieve this - after nineteen years in business we have a pretty good idea who those people are, so please do not take offense. If after going through the above you are still interested and think you are a fit, please read on and please consider applying.

Company Overview

Boulder Longevity Institute (BLI) is a leading internationally recognized cellular (regenerative/functional) medicine practice whose goal is to change medicine. We offer our clients a complete range of unique, innovative, and personalized healthcare services. Our clients enjoy access to the most advanced, research-based longevity medicine available, led by Elizabeth Yurth, MD, a dual board-certified, multi-fellowship, internationally acclaimed thought leader, lecturer, and clinician in the functional/regenerative/cellular medicine space. By combining orthopedics, regenerative medicine, and cellular medicine, BLI offers the latest in leading-edge treatment options, including Bioidentical Hormone Replacement Therapy, Next-Generation Regenerative Orthopedic Procedures, Regenerative Peptide Therapy, Regenerative Cardiology, Brain and Mindset Optimization, and more.

Position Overview

During your employment, you will report to the Chief Operating Officer, Tracey Bastic, and take medical direction and oversight from the Chief Medical Officer, Dr. Elizabeth Yurth.

The Client Care Coordinator is responsible for overseeing the end-to-end client experience. As a Client Care Coordinator, you will be trained to understand the medical protocols set forth by BLI and Dr. Yurth to assist clinical providers in the delivery of high-touch, personalized medicine to BLI's diverse clients from around the world. The environment is fast-paced, and the position is multifaceted.

With the evolution of BLI's services and operations, you will continue working directly with clients and providers to offer insight and support with services as they apply to continued client care and cohesive client experience.

Primary Job Functions

• Client Care Coordination and Communication, including:
  • Answer client questions and respond to client requests
  • Provide ongoing guidance and support
  • Create appointment Action Plans
  • Conduct scheduled check-in appointments
  • Triage and respond to client messages
  • Educate and onboard clients to BLI's Services
  • Ensure that each client receives outstanding service - something we call Unreasonable Enlightened Hospitality - by taking the very best of the hospitality industry and applying it to the often impersonal realm of healthcare - creating an extraordinary client experience driven by knowledgeable staff whose goal is to make clients feel cared for, informed, and important
• Lab Management, Execution and Processing, including:
  • Prepare, order, and track laboratory orders
  • Conduct a preliminary review and evaluation of labs
  • Schedule lab reviews
• Prescription Management and Ordering, including:
  • Create order estimates
  • Correspond with clients regarding their prescriptions
  • Order recommended or requested prescriptions
  • Oversee safe and effective prescription protocols in collaboration with the client's provider(s)
  • Coordinate with pharmacies
  • Ensure receipt of prescriptions
• Medical Assistance, including:
  • Room clients
  • Assist during orthopedic procedures
  • Facilitate brain and body scan analyses
  • Conduct phlebotomy and blood draws (if certified)
  • Provide injection training
  • Administer IV therapy (if certified)
  • Perform clinical services through testing and scans as it relates to continued client care
  • Assist physician or mid-level practitioners with client referrals to other healthcare professionals
• Clinic Administration, including:
  • Attend weekly operations meetings
  • Support in clinical process improvement and efficiency
  • Assist in answering phones, managing the client portal, receiving supplies, and other day-to-day needs of the clinic

Secondary Job Functions

• Document client progress notes in the client chart and ensure all documentation is properly uploaded to the clinical EMR
• Assist physician/practitioner with medication inventory procedures
• Conduct consultations or check-ins as delegated by the supervising physician with clients
• Perform other clinical duties as required
• Conduct follow-up calls to clients to discuss the client's progress and address any concerns
• Assist with all administrative duties including, but not limited to, answering telephones, scheduling clients, and filing medical records
• Support in management of daily inventory levels of all clinical supplies
• Train additional staff on daily procedures when requested by the office manager and/or physician

Requirements

• In-person at BLI's Boulder, CO clinic (M-F, 9am-5pm)
• Basic Math skills

Other Skills/Abilities

• Phlebotomist certified - Major plus in getting this position
• Medical Assistant certified - Major plus in getting this position
• Client-centric
• Motivational counseling/advising skills
• Must be able to multi-task, apply critical thinking skills, and provide the highest level of customer service at all levels of the operation
• Interpersonal / human relations skills
• Must demonstrate excellent communication skills both oral and written
• Ability to maintain confidentiality
• Ability to work as part of the clinic team and broader BLI company structure

Opportunity for Professional Growth:

BLI Management will conduct ongoing Employee Evaluations to evaluate your performance and long-term goals to assess potential opportunities for growth and evolution. At BLI, we support career growth opportunities and welcome insight into your professional goals.

BLI Employee Benefits:

• Paid Time Off: Participation in the Company's Paid Time Off (PTO) Program is offered to all full-time employees
• Paid Sick Leave: Participation in the Company's Paid Sick Leave Program
• Paid Holiday Plan: Participation in the Company's Paid Holiday plan (currently 12 days of paid holiday time including one full week off around Christmas and New Year's)
• Participation in the Company's in-house employee health benefits: no-cost curb-side provider consultations, along with labs, supplements, peptides, regenerative services, prescriptions, and other Company services at discounted rates
• OHP Health Supplements offered at cost
• Access to the BLI online educational platform, the Human Optimization Academy
• General Resources, Guidance & Support on Navigating Insurance Environments

Additional Perks (Optional):

• Yearly Lab Draw with review from a BLI Provider

• Quarterly SECA Scan to assess body composition

• Access to our Brain Health Program and Semi-Annual Infusion Therapy

• Quarterly Vitamin Infusion Therapy

• Education & Training in support of continuous learning and growing

• Eligibility to participate in our Success Contribution Bonus Pool after one full year of full-time employment. This is a merit-based bonus pool awarded as an additional incentive to high-performing employees that demonstrate ongoing commitment to the success of BLI.

TO APPLY:

Please include a resume and a short, customized cover letter.
When you send/upload your resume, please upload in PDF format.

Who Should Apply:

You need to be bright, motivated, organized, willing to learn, growth-minded, and ready to apply your skills and experience to make a difference in a business that is at the forefront of the next generation of medicine. Previous experience working in a healthcare field and/or in a clinical setting is preferred, but not required.

In Summary:

Our tagline is "Tomorrow's Medicine Today" and we have consistently provided innovation and new treatment protocols to back that up. If you would like to be part of a rapidly evolving company committed to providing an extraordinary client experience, changing the way medicine is practiced, and improving lives every day - if you would like to become part of The BLI Family - please apply!

Salary : $20 - $28