Client Engagement Solutions Lead

Location: In Person
Position: Part-Time (20 - 30 hours per week, full-time growth potential)
Company: Boulder Longevity Institute, LLC
Compensation: $19 to $25 hourly based on experience

As you scroll through the sea of job opportunities, we invite you to pause here - because this isn't just another listing. This is your invitation to revolutionize how patients begin their health journey in the exciting world of Cellular Medicine. As our Client Engagement Solutions Lead, you'll orchestrate the perfect symphony of technological efficiency and warm human connection that welcomes our clients into a life-changing experience. You'll design and facilitate systems that transform interested prospects into engaged clients while creating seamless experiences that set the foundation for lasting relationships. Are you ready to compose something extraordinary?

Who Should NOT Apply to this Job

Boulder Longevity Institute (BLI) is a unique entity. We are seeking a specific type of person to join our team and become part of our BLI Family. We have found that these people are difficult to find and a lot of time is wasted by the applicants and BLI in filtering through candidates that are just not a good fit. For that reason, we now start our job posting with a list of characteristics of people that should NOT apply as a way to hopefully save everyone from wasting a lot of time and effort. You should NOT apply for this job if:

• You aren't passionate about creating seamless experiences that make complex healthcare journeys feel simple and intuitive
• You don't like people - talking to them, helping them, guiding them
• You believe automation and personalization can't coexist harmoniously
• You prefer rigid systems over fluid, adaptable processes that evolve with client needs
• You don't get excited about crafting the perfect communications that makes someone feel both informed and cared for
• You think "conversion rates" and "human connection" are opposing concepts
• You prefer working in silos rather than collaborating across teams
• You get nervous at the prospect of taking ownership and being a self-solver
• You don't light up at the idea of transforming a client's first impression into the beginning of a long-term health partnership
• You can't laugh at yourself when things go sideways (because sometimes they will)
• You aren't into learning the coolest and newest science about longevity and staying healthy and optimized
• You are just looking for a job, not a career or a long-term future with the company

Please don't take any of the above the wrong way - we are trying to change the future of healthcare and we need the right people in the right seats on the bus to achieve this. If after going through the above you are still interested and think you are a fit, please read on and consider applying.

About Us:

Boulder Longevity Institute (BLI) stands at the forefront of cutting-edge cellular medicine and personalized health optimization. Here at BLI, we're not just following the traditional path of healthcare; we're forging a new one. With a commitment to leveraging the latest in diagnostic and therapeutic technologies, we're on a mission to enhance longevity and overall wellness in ways previously thought impossible. Our direct-pay clinical practice allows us the freedom to innovate continually, unbound by the limitations of outdated medical systems. We're not just keeping up with the future of healthcare-we're creating it.

Position Overview:

We're seeking a dynamic and hospitality-minded Client Engagement Solutions Lead to transform our client intake experience. This isn't just about processing new clients-it's about creating a remarkable journey from the moment someone discovers us to the day they walk through our doors (physically or virtually) for their first appointment - or for a new service. You will look at the landscape of BLI services as a map in which you provide the guidance to facilitate their wayfinding to the services they need. You'll be the architect of our lead nurturing ecosystem, the voice behind our discovery and intake communications, and the guardian of a seamless transition from curious prospect to engaged patient. In a world where first impressions matter deeply, you'll ensure ours isn't just good-it's unforgettable.

Key Responsibilities:

• Human Connection - Lead Engagement: Connect with prospective clients to educate, inform, and facilitate their decision around becoming a BLI Client. We focus on "Educational Sales," an informational approach to providing prospective clients with clarity on the unique nature of BLI's Services and guiding them toward the best decision. Through this consistent and active direct lead engagement, you will better understand their needs and questions in order to continually refine the client engagement process.
• Human Connection Support: Create systems that flag when human intervention would add value, and provide guidance and resources to you and other team members who handle those personal touchpoints.
• Cross-Functional Collaboration: Work closely with marketing, operations, and clinical teams to ensure messaging consistency and seamless handoffs between departments as leads progress toward becoming clients and utilizing new services.
• System Design & Implementation: Reimagine and rebuild our lead management and patient onboarding systems - managing resources and taking on responsibility for its successful evolution. You'll create intuitive, efficient processes that delight both our team and our patients.
• Nurture Campaign Support: Collaborate to optimize email and text message sequences that guide prospects through their decision-making journey with personalized, valuable content that establishes trust.
• Content Development: Collaborate on creating clear, compelling content for each stage of the patient journey that answers questions before they're asked and inspires confidence in our approach.
• Copywriting: Create engaging website and blog content to facilitate continued growth, awareness, and understanding of the BLI brand.
• Technology Integration: Select and implement the right tools to automate repetitive tasks while preserving the personal touch that defines our practice. Collaborate to build and support a tech stack that works for people, not the other way around.
• Data Analysis & Optimization: Track conversion metrics at each stage of the patient journey, identify bottlenecks, and continuously refine the process for maximum efficiency and satisfaction.

The nature of this role may evolve with time as you successfully replace the existing onboarding process with an optimized one. We are looking for applicants who blend a hospitality-forward mindset with a passion for business improvement - from marketing to clinical care to operations - in order to continually evolve and innovate with the needs of the company.

Qualifications:

Required:

• Must like talking to people and educating them about this amazing medicine and BLI's services
• Proven experience designing and/or implementing lead nurturing systems or client engagement processes.
• Excellent written and verbal communication skills with an ability to craft messaging that's both professional and warmly personal.
• Data-driven mindset with the ability to analyze metrics and translate them into actionable improvements.
• Exceptional project management skills with the ability to shepherd initiatives from concept to completion.
• Creative problem-solving abilities and a willingness to challenge conventional approaches.
• Strong interpersonal skills and a genuine passion for creating exceptional customer experiences.
• Ability to work at the Boulder-based office.

Preferred:

• Experience in healthcare, wellness, or related fields.
• Background in both customer service and marketing functions.
• Enjoys client-facing activities as well as heads-down operations.
• Strong understanding of CRM platforms and marketing automation tools.
• Experience with email marketing platforms and SMS marketing tools.
• Knowledge of healthcare privacy considerations.
• Understanding of conversion optimization techniques and customer journey mapping.
• Familiarity with designing and implementing automation workflows.

What We Offer:

• A competitive wage and benefits package.
• The opportunity to work at the cutting edge of healthcare and longevity medicine.
• A collaborative and dynamic work environment.
• Professional growth and development opportunities in a rapidly expanding field.

Opportunity for Professional Growth:

BLI Management will conduct ongoing Employee Evaluations to evaluate your performance and long-term goals to assess potential opportunities for growth and evolution. At BLI, we support career growth opportunities and welcome insight into your professional goals.

BLI Employee Benefits:

• Paid Time Off: Participation in the Company's Paid Time Off ("PTO") Program is offered to all employees
• Paid Sick Leave: Participation in the Company's Paid Sick Leave Program
• Paid Holiday Plan: Participation in the Company's Paid Holiday plan (currently 12 days or more of paid holiday time including one full week off between Christmas and New Year's)
• Participation in the Company's in-house employee health benefits (no cost curb-side provider consultations, along with labs, supplements, peptides, regenerative services, prescriptions, and other Company services at discounted rates). While BLI does notprovide a traditional health insurance plan, we have found that the combination of our curbside care benefit, plus a high-deductible health insurance plan (which can be obtained optionally through a broker we work very closely with) combine to provide a very effective solution. Resources are available to help employees establish pre-tax contributions to an HSA and access Traditional Health Insurance.
• General Resources, Guidance & Support on Navigating Insurance Environments
• OHP Health Supplements offered at cost
• Access to the BLI online educational platform, the Human Optimization Academy

Additional Perks (Optional):

• Yearly Full Lab Panel at cost with option to review with a BLI Provider
• Quarterly SECA Scan to assess body composition
• Access to our Brain Health Program and Semi-Annual Infusion Therapy
• Quarterly Vitamin Infusion Therapy
• Education & Training in support of continuous learning and growing
• Eligibility to participate in our Success Contribution Bonus Pool after one full year of full-time employment. This is a merit-based bonus pool awarded as an additional incentive to high-performing employees that demonstrate ongoing commitment to the success of BLI.

How to Apply:

Please include a resume and a short, customized cover letter.
When you send/upload your resume, please upload in PDF format.

Salary : $19 - $25