What are the responsibilities and job description for the DENTAL OFFICE FRONT DESK position at Boulder Rock Dental?
Overview
We are seeking a dedicated and professional Front Desk Agent to join our team. This role is essential in providing exceptional customer service and ensuring the smooth operation of our dental clinic. The ideal candidate will be the first point of contact for patients, managing appointments, handling inquiries, and maintaining a welcoming environment.
Duties
- Greet patients and visitors warmly, providing a positive first impression of the clinic.
- Manage phone systems to handle incoming calls, schedule appointments, and address patient inquiries efficiently.
- Maintain organized office management by ensuring all patient records are up to date and accurately documented.
- Assist with medical collections and process payments as needed.
- Review documentation to ensure compliance with clinic policies and procedures.
- Coordinate with dental staff to facilitate smooth patient flow throughout the clinic.
- Handle medical records with confidentiality and professionalism, adhering to HIPAA regulations.
- Provide excellent customer service by addressing patient concerns and resolving issues promptly.
Skills
- Proficiency in phone systems and office management practices.
- Experience in a dental or medical office setting is preferred but not required.
- Strong customer service skills with the ability to communicate effectively with patients and staff alike.
- Knowledge of medical collection processes and documentation review is advantageous.
- Ability to manage multiple tasks efficiently while maintaining attention to detail.
- Familiarity with dental office operations is a plus, enhancing the overall patient experience.
Join our team as a Front Desk Agent where your contributions will make a significant impact on our patients' experiences!
Job Type: Full-time
Pay: $17.50 - $19.00 per hour
Expected hours: 32 – 40 per week
Benefits:
- 401(k) matching
- Health insurance
- Paid time off
Schedule:
- Monday to Friday
Ability to Commute:
- Palm Coast, FL 32137 (Required)
Ability to Relocate:
- Palm Coast, FL 32137: Relocate before starting work (Required)
Work Location: In person
Salary : $18 - $19