What are the responsibilities and job description for the Bell Captain position at Boulders Resort & Spa Scottsdale, Curio Collection by Hilton?
The Boulders Resort and Spa is a large, high-end resort that spans an impressive 33,000 sq. ft. Offering a luxurious spa, championship golf, and exclusive service in a uniquely dramatic setting - 1,300 acres of the Sonoran Desert foothills with panoramic views of 12 million year old boulder formations. If that wasn't enough, our stylish restaurants offer captivating views from every turn and we are looking to expand our Catering/Conference Services team. The Boulders Resort and Spa is part of the Hilton Curio Collection.
The Boulders Resort is looking for a Bellman and Shuttle Driver to join our team!
A hotel's bell staff often gives guests their first impression of the hotel's service. It's up to them to make each guest feel welcome, relaxed and that their needs will be met. As the leader of the bell service team, the bell captain is responsible for setting the tone for the rest of the staff and demonstrating the proper ways to perform bell services.
A hotel's bell staff often gives guests their first impression of the hotel's service. It's up to them to make each guest feel welcome, relaxed and that their needs will be met. As the leader of the bell service team, the bell captain is responsible for setting the tone for the rest of the staff and demonstrating the proper ways to perform bell services.
Supervises Bell Staff:
The bell captain manages the bell staff by setting work schedules, assigning duties and supervising their day-to-day work. This includes calling bell staff to the front desk for service and overseeing the way they carry out guest services, from transporting luggage to answering guest questions and fulfilling requests. The captain trains new staff in all aspects of bell service and corrects and coaches all staff on their performance.
Interviews, Hires and Evaluates:
Part of the bell captain's job is interviewing and hiring new bell staff and training them according to the specifics of the job. The bell captain must know all aspects of the job of fulfilling guest services, as well as the rules and specifics of the individual hotel. Captains also conduct performance reviews on a scheduled basis and coach employees to help them improve in their jobs.
Performs Bell Duties:
The smart bell captain sets an example of hard work and good service by performing all bell duties when needed. This means helping guests in and out of taxis, carrying guests' luggage to and from their rooms, explaining the room's features, assisting physically challenged guests, answering questions, fulfilling requests, running errands, delivering messages, offering advice on local restaurants and attractions and obtaining tickets to events. At some hotels, the bell staff may drive guests to activities; others arrange transportation. As the department head, the bell captain makes sure the hotel doors are kept clear and the lobby is inviting and easy to navigate. The bell captain is sometimes part of the hotel security team.
Interacts with Other Departments:
As part of the supervisory staff, the bell captain must have regular, efficient communication with the managers of other departments. This can involve holding and attending daily recaps, front office and interdepartmental meetings. The bell captain must have knowledge of all hotel departments, understand the hotel's overall service goals and ensure the bell staff carries them out.
Desired Skills and Traits:
Bell captains and bellhops must enjoy working with the public in a service capacity. Good listening skills are needed to hear what customers want to know and respond effectively, and to work well as part of the hospitality team. Both positions require the employees to be on their feet for most of their shifts. The jobs involve a lot of walking, a lot of lifting of baggage and luggage and pushing heavy carts that can be unwieldy. The bell captain must have good math and computer skills, great attention to detail to oversee others and the ability to coach bellhops to succeed in their jobs.
Becoming a Bell Captain:
Bell captains need a high school education; no additional course work or certification is required. However, having one to five years of experience as a bellhop is important to moving up to the managerial role of bell captain.
Salary : $29,000 - $36,800
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