What are the responsibilities and job description for the Bellman position at Boulders Resort & Spa Scottsdale, Curio Collection...?
The Boulders Resort and Spa is a large, high-end resort that spans an impressive 33,000 sq. ft. Offering a luxurious spa, championship golf, and exclusive service in a uniquely dramatic setting - 1,300 acres of the Sonoran Desert foothills with panoramic views of 12 million-year-old boulder formations. The Boulders Resort and Spa is part of the Hilton Curio Collection.
The Boulders Resort is looking for a Bellman and Shuttle Driver to join our team!
A hotel's bell staff often gives guests their first impression of the hotel's service. It's up to them to make each guest feel welcome and relaxed and that their needs will be met.
A hotel's bell staff often gives guests their first impression of the hotel's service. It's up to them to make each guest feel welcome and relaxed and that their needs will be met.
Performs Bell Duties:
- Helping guests in and out of taxis, carrying guests' luggage to and from their rooms;
- Explaining the room's features, assisting physically challenged guests, answering questions, fulfilling requests, running errands, and delivering messages;
- Offering advice on local restaurants and attractions and obtaining tickets to events.
- At some hotels, the bell staff may drive guests to activities; others arrange transportation.
Interacts with Other Departments:
- Bellhops must have regular, efficient communication with the managers of other departments.
- This can involve holding and attending daily recaps, front office and interdepartmental meetings.
- The bellhops must have knowledge of all hotel departments and understand the hotel's overall service goals.
Desired Skills and Traits:
- Bellhops must enjoy working with the public in a service capacity.
- Good listening skills are needed to hear what customers want to know and respond effectively, and to work well as part of the hospitality team.
- Both positions require the employees to be on their feet for most of their shifts.
- The jobs involve a lot of walking, a lot of lifting of baggage and luggage and pushing heavy carts that can be unwieldy.
