Director of Quality Assurance

FULL-TIME | IN-OFFICE

Boulo Solutions is partnering with a third party logistics distribution company in Auburn, AL looking to hire A Director of Quality Assurance (QA) to join their team. The QA is a critical role in ensuring that all operations, from warehousing to transportation and customer service, meet high-quality standards. If you have Director level experience at another distribution center and want to work in a start up environment where you can be nimble and make a real difference, this could be a great fit for you!

Salary: $100-110k plus relocation for right candidate

Hours: 8-5 or 7:30-4:30 plus extra as needed

Benefits: Full benefit package

This role focuses on compliance, process improvement, risk management, and customer satisfaction while supporting operational efficiency. Here’s an overview of the role:

Key Responsibilities of a Director of Quality Assurance:

1. Process & Quality Control Management

• Develop and implement quality assurance policies, procedures, and best practices across all operations (warehousing, transportation, order fulfillment).
• Monitor and analyze KPIs related to quality, such as on-time delivery rates, order accuracy, and customer complaints.
• Conduct regular audits and process evaluations to ensure compliance with company standards and client expectations.
• Identify bottlenecks or inefficiencies and work with operations to drive improvements.

2. Compliance & Regulatory Oversight

• Ensure adherence to industry regulations, as well as customer-specific compliance requirements.
• Oversee safety programs and ensure all employees follow proper procedures to minimize risk and liability.
• Work with legal and compliance teams to stay ahead of industry changes and new regulations that could impact operations.

3. Continuous Improvement & Root Cause Analysis

• Lead root cause investigations for service failures, delays, and quality issues, using tools like Six Sigma, and LEAN.
• Implement corrective and preventive actions to address recurring problems.
• Develop and oversee a continuous improvement culture, training teams on best practices and problem-solving methodologies.

4. Vendor & Partner Quality Management

• Ensure that carrier partners, suppliers, and vendors meet company quality and compliance standards.
• Work with procurement and operations teams to evaluate vendor performance metrics and suggest improvements or changes as needed.
• Create service level agreements (SLAs) and enforce them through performance monitoring.

5. Customer Experience & Issue Resolution

• Act as a liaison between clients and operations, ensuring customer expectations align with service delivery.
• Establish a feedback loop with clients to gather insights and proactively address concerns.
• Lead customer complaint resolution efforts, working with account managers and operations to find sustainable solutions.

6. Training & Team Development

• Design and implement training programs for warehouse teams on quality and compliance.
• Promote a culture of accountability where employees are trained to spot and address quality issues.
• Provide coaching and mentoring where appropriate.

Skills & Qualifications Needed

• Industry Experience: Strong background in logistics, supply chain management, manufacturing or distribution. Large corporate experience is ok but also small more nimble company experience is preferred.
• Leadership & Communication: Ability to drive cultural change and get buy-in from frontline teams.
• Problem-Solving & Data Analysis: Experience with Six Sigma, Lean, or other process improvement methodologies.
• Compliance & Auditing
• Customer Focused: Ability to manage client relationships and service expectations.
• Excellent communication and interpersonal skills.

Working Conditions:

• Full-time, with occasional evening or weekend hours depending on operational needs.
• Warehouse environment – requires standing, walking, lifting, and other physical activities.
• May be exposed to loud noises, warehouse machinery, and outdoor elements.

About Boulo: Don't let your job search end here. Boulo is a recruiting platform that goes beyond titles and timelines. We help experienced, knowledgeable professionals stand out to hiring managers by showcasing value through a skills-first approach. If you're tired of being overlooked on other job boards and seeking a new opportunity, join Boulo here: https://boulosolutions.com/