What are the responsibilities and job description for the Waiter/Server position at Boum Boum ATL?
Server Position
Position:
Server
Shift:
Varies based on business needs, including mornings, evenings, weekends, and holidays. Typical shifts may include:
- AM Shift: 11:00 AM – 7:00 PM
- PM Shift: 6:00 PM – 2:00 AM
- Late Night Shift (Friday & Saturday): varies
- Special Events: Hours may vary depending on scheduled events and venue operations.
Would you like to include any additional shift details or scheduling expectations?
Overview
The Server is responsible for delivering exceptional dining experiences by providing prompt, friendly, and knowledgeable service. This role requires strong communication skills, the ability to multitask, and a focus on customer satisfaction while ensuring compliance with alcohol service regulations.
Experience
- Previous serving experience in a fast-paced restaurant or hospitality setting preferred.
- Experience handling high-volume service and multitasking efficiently.
- Familiarity with food and beverage menus, including upselling techniques.
- Experience serving alcoholic beverages in compliance with local laws.
Qualifications
- Must possess or be willing to obtain a valid pouring permit as required by city/state regulations for handling alcohol.
- Strong customer service skills with a positive and professional attitude.
- Ability to work efficiently in a team-oriented environment.
- Excellent communication skills to interact effectively with guests and staff.
- Must be punctual, reliable, and able to work flexible hours, including nights, weekends, and holidays.
Responsibilities
- Greet guests warmly and provide a welcoming dining experience.
- Take accurate food and drink orders and ensure timely delivery.
- Upsell menu items, including specials and add-ons, to enhance guest satisfaction.
- Serve alcoholic beverages responsibly, following all legal guidelines and ID verification requirements.
- Maintain a clean and organized workspace, including tables and service areas.
- Address guest inquiries, concerns, and special requests professionally.
- Collaborate with kitchen and bar staff to ensure smooth service flow.
- Follow all health and safety regulations, including proper food handling and alcohol service protocols.
Flexibility
- Must be available for various shifts, including mornings, evenings, weekends, and holidays.
- Ability to adapt to a fast-paced environment and handle unexpected challenges.
Customer Service
- Prioritize guest satisfaction by providing attentive and personalized service.
- Handle guest complaints or issues with professionalism and problem-solving skills.
Upselling
- Recommend and promote menu items to maximize sales and enhance guest experience.
- Use product knowledge to suggest pairings and upgrades.
Great Communication Skills
- Clearly communicate with guests, team members, and management.
- Listen actively to guest requests and respond appropriately.
Punctuality
- Arrive on time for scheduled shifts and be prepared to work efficiently.
- Maintain a professional and reliable attendance record.
Job Types: Full-time, Part-time
Pay: $17.17 - $19.97 per hour
Benefits:
- Employee discount
Shift:
- Day shift
- Evening shift
- Morning shift
- Night shift
Work Location: In person
Salary : $17 - $20