What are the responsibilities and job description for the Collections Specialist position at Bounce?
About the Company - Bounce is a fintech startup revolutionizing debt management for consumers and creditors with our best-in-class product. By leveraging the power of AI and automation, we create user-friendly experiences that drive positive outcomes for all parties involved. With a team based in Tel Aviv and New York, we have been growing rapidly. We support hundreds of thousands of consumers on their journey to financial resilience and we have built partnerships with top creditors and fintech companies.
About the Role - We are looking for a driven Collector(Resolution Expert) to join our growing team!
Responsibilities
- Manage inbound and outbound communication from consumers and their representatives via phone, email and chat
- Follow communication guidelines when handling different topics
- Communicate with consumers to establish repayment plans and resolve questions or concerns
- Multi-task between accounts and while using multiple communication tools
- Attend educational seminars to improve knowledge and skills
- Meet key performance indicators as outlined by management
- Adhere to expected quality and compliance standards
Qualifications
- At least 1 year of work experience as a debt collector, collections associate
- (Experience in B2B / Outbound sales, customer service and retention also considered)
- Strong verbal and written communication skills
- High attention to detail and critical thinking
- Coachable and open to feedback
- Problem-solving, negotiation, and conflict-resolution skills
- Customer-focused and adaptable to different personality types
- Ability to multi-task and work in a fast-paced and changing environment
Pay range and compensation package - Competitive hourly salary, commission and bonus opportunities!
Salary : $21 - $22
