What are the responsibilities and job description for the Collections Supervisor position at Bounce?
About Us :
Bounce is a fintech startup revolutionizing debt recovery for consumers and creditors with our best-in-class product. By leveraging the power of AI and automation, we create user-friendly experiences that drive positive outcomes for all parties involved.
With a team based in Tel Aviv, Israel and Rochester, New York, we have been growing rapidly, supporting hundreds of thousands of consumers on their journey to financial resilience and building partnerships with top creditors and fintech companies.
Position Overview
As a Collections Supervisor, you will be responsible for overseeing the day-to-day operations of our collections teams, ensuring the efficient recovery of outstanding debts while maintaining a high level of professionalism and compliance. Your leadership skills, industry knowledge, and ability to motivate and guide a team will be essential in driving our agency’s success and maintaining client satisfaction.
Key Responsibilities :
- Lead and supervise a team of collections agents, providing training, guidance, and performance feedback to maximize individual and team productivity.
- Monitor collections activities, including inbound and outbound calls, negotiation strategies, and repayment plans, to ensure adherence to company policies, industry regulations, and compliance standards.
- Develop and implement effective collection strategies and techniques to optimize recovery rates and meet or exceed established targets.
- Analyze performance metrics and key performance indicators (KPIs), identify improvement areas, and implement action plans to drive performance and enhance team efficiency.
- Conduct regular performance evaluations and coaching sessions with team members, providing constructive feedback and supporting their professional development.
- Foster a positive work environment, promoting teamwork, open communication, and a strong customer service approach.
- Collaborate with other departments, such as product, compliance, and IT, to streamline processes, resolve customer escalations, and enhance overall collections operations.
- Stay up-to-date with industry trends, best practices, and regulatory changes related to debt collection, ensuring the agency’s compliance and alignment with evolving.
Qualifications :
What We Offer :
A competitive salary and bonus plan, comprehensive benefits package, and professional growth and advancement opportunities with a growing startup company.
Benefits :
Join our dedicated team and make a meaningful impact in the debt collection industry. We offer If you possess the required skills and experience, we invite you to apply by submitting your resume and a cover letter outlining your qualifications and achievements.
Bounce is an equal-opportunity employer that is dedicated to diversity and inclusion. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
