What are the responsibilities and job description for the Director of Nursing (DON) position at Boundary Waters Care Center?
COMMON CORE ROLES
Commitment to the Mission, Vision, Values
o Exhibits attitudes and behaviors that show a commitment to meeting and exceeding customer
expectations at all times
o Demonstrates commitment to the core values of hospitality, stewardship, integrity, respect, and
humor.
o Utilize the mission, vision, and values to determine priorities.
Customer Experience
o Provides exceptional customer service to residents, families, and co-workers on a daily basis by:
Listening attentively, empathetically and following up to concerns expressed by residents,
families, and coworkers.
o Maintains professionalism and composure when interacting with management, employees,
residents and families by:
Complying with all privacy policies and procedures.
Being inclusive and respectful.
Working well with others.
o Effectively presents and communicates information and responds to questions from co-workers,
residents, families, state auditors and the general public as deemed appropriate for the position.
Quality of Care
o Accurately and timely completes position specific core roles and responsibilities that impact
overall quality of care, resident, family and satisfaction.
o Ensures that residents receive the best care possible by encouraging open communication with the
management team, direct care personnel, residents and families.
o Basic comprehension of 5-star rating and how it relates to position specific roles and
responsibilities.
o Follows all community policies and procedures related to investigating, reporting and preventing
abuse of vulnerable adults.
o Leads and/or participates in quality improvement efforts in the community or with corporate
initiatives as requested.
