What are the responsibilities and job description for the Customer Experience Representative (Full-Time) position at Boundless Promotions?
Boundless Promotion is a fast-growing firm taking over the San Diego area and looking for Customer Service Representatives to take on full-time roles within our organization!
Customer Service Representatives Responsibilities:
- Consistently delivers a remarkable customer service experience directly.
- Responsible for improving customer retention using strategic programs, services and excellent in-person communication.
- Works extensively with the customer to provide timely solutions including order entry, order follow-up, upgrades, order updates, etc.
- Accepts coaching and takes action to improve customer engagement and sales performance.
- Combines service and sales with systems skills and basic product knowledge to ask customers questions and effectively offer relevant solutions.
- Shares relevant customer feedback with sales partners to form new strategies and resolve issues.
- Quickly captures customer’s needs and seamlessly provides options that meet those needs.
- Proactively looks for opportunities to drive sales growth by identifying new leads.
- Provide a personalized approach that shows customers we can help, regardless of their need.
Customer Service Representative Requirements:
- Experience providing excellent customer service in a fast-paced way.
- Experience using relevant sales and customer engagement tactics.
- Must have proof of at minimum a High School Diploma or equivalent; with post-secondary education being preferred.
- Accurate data entry skills required.
- Outgoing and confident personality
- Great public-speaking or presentation skills
- Self-starter with proof of a strong work ethic and energetic personality.
Salary : $40,000 - $47,000
