What are the responsibilities and job description for the Customer Experience Representative (Full-Time) position at Boundless Promotions?
Boundless Promotion is a fast-growing firm taking over the San Diego area and looking for Customer Experience Representatives to take on full-time roles within our organization!
Customer Experience Representative Responsibilities:
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Customer Experience Representative Responsibilities:
- Consistently delivers a remarkable customer service & sales experience directly
- Responsible for improving customer retention using strategic programs, services and excellent in-person communication
- Works extensively with the customer to provide timely solutions including order entry, order follow-up, upgrades, order updates, etc
- Accepts coaching from senior Customer Experience Representative members and takes action to improve customer engagement and sales performance
- Combines service and sales with systems skills and basic product knowledge to ask customers questions and effectively offer relevant solutions
- Share relevant customer feedback with sales partners and the Customer Experience Representative team to form new strategies and resolve issues
- Quickly captures customer’s needs and seamlessly provides options that meet those needs
- Proactively looks for opportunities to drive sales growth by identifying new leads with the help from the Customer Experience Representative team
- Provide a personalized approach that shows customers we can help, regardless of their need
- Experience providing excellent customer service & sales in a fast-paced way
- Experience using relevant sales and customer engagement tactics
- Must have proof of at minimum a High School Diploma or equivalent; with post-secondary education being preferred
- Accurate data entry skills required
- Outgoing and confident personality
- Great public-speaking or sales presentation skills
- Self-starter with proof of a strong work ethic and energetic personality
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