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Customer Service Representative

Bovio Rubino Service
Voorhees, NJ Full Time
POSTED ON 1/17/2025
AVAILABLE BEFORE 4/18/2025

Job Description

Job Description

Bovio-Rubino Services, Voorhees NJ

We have come together and combined our two great companies and 90 years of experience in HVAC, Plumbing, and Electrical to serve the community of South Jersey. We are a great company to work for; we want our team members to work and live S.M.A.R.T through the values that we have established as part of our company culture.

  • S Support each other in a positive & encouraging way
  • M Meet & exceed client needs & expectations
  • A Always do what is right
  • R Respect our client's homes & businesses
  • T Treat team members and clients as if they were family

We are hiring a Customer Service Representative to join our team. This position will be the first point of contact with our customers. Answering incoming calls, scheduling technician for maintenance and taking point on invoices and scheduling for our maintenance program. Maintain customer database with current information. Clear and concise communications with department managers, employees, and customers.

Work Hours : 40 hours per week, 8 : 00 am - 4 : 30 pm.

Pay : : $18.00 to $22.00 per hour SPIFFS / Bonuses

Benefits Include :

  • Medical - We cover 100% of the premium for employees
  • Health Savings Account with Employer Contribution
  • Dental
  • Vision
  • Life Insurance
  • Paid Time Off
  • 7 Paid Holidays
  • 401k with 4% Company Matching
  • Short-Term Disability Insurance
  • What you will be doing :

  • Answer phones adhering to the company script
  • Assist in managing daily technician load
  • Maintain customer maintenance agreement database & reports with current information
  • Assure 100 % customer satisfaction
  • Maintain accurate customer account information
  • Respond to customer emails
  • Communicate with management regularly to resolve questions, concerns, or issues
  • Back up dispatch as needed
  • Required Qualifications :

  • Customer service experience
  • Data entry experience
  • Ability to multi-task proficiently
  • Well Organized
  • Excellent Phone Presence
  • Geographical Knowledge of the service area
  • Service Titan experience a plus
  • Check us out online : www.bovio-rubio.com

    Salary : $18 - $22

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