Chief Operating Officer

Job Title: Chief Operating Officer- Bilingual in Spanish

Location: Rio Grande Valley, Texas (Daily travel to Mexico required)

Salary: $200,000-$225,000

Job Overview: Seeking a results-driven Chief Operating Officer to lead and optimize multi-site manufacturing and operational functions. This role requires a hands-on leader with strong manufacturing background, operational expertise, and a track record of driving efficiency and profitability. The ideal candidate will have extensive experience in managing cross-border operations and a deep understanding of supply chain, compliance, and Lean Manufacturing methodologies.

Core Responsibilities

Operational Excellence

• Ensure flawless execution of projects by aligning resources, processes, and timelines to deliver exceptional results that meet or exceed client expectations.
• Establish robust communication flows that bridge commercial and operational language.
• Guarantee technical and operational readiness of every project, from proposal to launch.
• Maintain profitability and operational cost control according to budget.
• Drive continuous improvement initiatives using Lean Manufacturing principles.

Client Success and Trust

• Build and maintain client trust by delivering consistent, reliable outcomes that reduce risks.
• Foster long-term partnerships through exceptional service delivery.
• Ensure customer satisfaction is reflected in measurable outcomes (NPS scores, repeat business).
• Identify new sales opportunities and communicate with the sales team.

Team Leadership and Development

• Lead, support, and assist direct reports while managing multiple locations.
• Cultivate a culture of collaboration and accountability aligned with company values.
• Attract, retain, and develop top talent, ensuring the right people are in the right seats.
• Lead by example, bridging strategic vision with hands-on involvement.
• Own operational team health and process improvements.

Financial Stewardship

• Drive operational profitability through accurate cost structures and pricing models.
• Present timely P&L reports and budgets that support strategic decision-making.
• Identify and implement cost optimization opportunities while maintaining quality.
• Manage operational metrics and KPIs, adjusting as necessary.

Risk Management and Compliance

• Ensure full adherence to certifications, quality standards, and regulations.
• Proactively identify and address operational, regulatory, and financial risks.
• Maintain compliance with all safety and environmental requirements.

Required Qualifications

• Bachelor's degree in Engineering, Business Administration, or related field.
• Minimum 10 years in leadership roles within operations or manufacturing.
• Proven track record of managing large teams (>500 employees).
• Fluent bilingual proficiency in English and Spanish (written and spoken).
• Must travel to Mexico daily with Global Entry.
• Experience managing multiple locations and working with twin plant operations.
• Strong understanding of supply chain management, quality control, and compliance.
• Proficiency with ERP systems, advanced Excel, and project management tools.
• Experience with Lean Manufacturing and process improvement methodologies.
• Solid financial acumen including P&L management and budget forecasting.
• Familiarity with regulatory and labor requirements in Mexico.
• Ability to work and travel between the U.S. and Mexico up to 25% of the time.
• Must be willing to relocate to Rio Grande Valley, Texas.

Preferred Qualifications

• Master’s degree in Business Administration (MBA) or Operations Management.
• Manufacturing experience in the Maquiladora industry.
• Previous leadership roles in high-growth companies.
• Experience in nearshore/offshore business environments.
• Knowledge of EOS (Entrepreneurial Operating System).
• Familiarity with automation technologies and analytics platforms.
• Understanding of CRM tools for client management.

Core Competencies

• Operational Strategy and Execution: Proven ability to design and implement operational strategies that ensure efficiency, scalability, and alignment with business goals.
• Lean Manufacturing: Expertise in applying Lean methodologies to reduce waste and enhance productivity.
• Leadership: Ability to inspire, mentor, and align large cross-functional teams.
• Decision-Making: Capacity to make timely, data-driven decisions in complex environments.
• Cross-Cultural Communication: Exceptional ability to engage with diverse stakeholders.
• Problem-Solving: Analytical, data-driven approach to finding effective solutions.
• Process Orientation: Strong business and financial acumen with a growth mindset.

Performance Metrics

Success in this role will be measured through:

• On-time delivery (90% of projects)
• Client satisfaction score (≥90%)
• Employee retention rate (≥90%)
• Gross margin targets (≥40%)
• Budget variance (<5%)
• Quality improvement metrics (>10% YoY)
• Compliance and audit pass rates (100%)

Core Values

• Do things right and do the right things.
• Value others and be a positive influence.
• Drive results and accountability.
• Display confidence and a "can-do" attitude.
• Promote teamwork and have fun.

This role is ideal for an experienced operational leader looking to drive efficiency, improve processes, and build strong cross-border teams. Apply today to be part of a dynamic and growing operation!