What are the responsibilities and job description for the DCS Services Manager position at Bowen Center?
The DCS Services Manager will be responsible for tracking referral data and processing key information, facilitate requests for DCS Local Liaisons across all counties, provide coverage to the DCS Local Liaisons and the DCS Services Director, maintain accurate data measures and reports per DCS state standards, facilitate meetings in the absence of the DCS Services Director, monitor service outcomes, facilitates requests regarding billing issues tied to DCS referred clients, and to assist with various tasks.
- Maintain and promote a professional work atmosphere through positive behavior and communication with customers, clients, co-workers, supervisors, and DCS Staff.
- Works conscientiously to move consumers to less restrictive levels of care as soon as possible.
- Works to eliminate barriers to consumer access to necessary care.
- Evaluates medical necessity of consumers’ participation in current level of care.
- On-Call 24/7 for DCS related crisis calls and emergency referrals
- Maintain positive internal customer relations and collaborate with those customers to implement continuous quality improvement techniques and philosophy.
- Abide by all Center policies and procedures.
- Provide for staff training needs as identified through the staff development plan.
- Responsible to maintain positive working relations and rapport with the communities served.
- Data Tracking
- Track referral data through implementation of a master spreadsheet.
- ICWIS case number
- Number of individuals referred vs. family unit
- Number of adults referred over child/adolescent population.
- Service statistics
- Which counties which are getting referrals
- Time stamp referrals day and year
Education:
- Bachelor’s degree in behavioral science or related field with one year of directly related experience preferred
- High school diploma with 6 years of directly related experience
Requirements:
- Valid driver's license
- Must be 21 years or older
- >As a State-Of-the-Art Healthcare Organization and a Federal Contractor Agency – we require all individuals who join Team Bowen to receive a flu shot and TB test to further protect our staff and the patients we serve. There are options for exemption applications, but approval is not always guaranteed.
We are committed to fostering an inclusive workplace that champions diversity and ensures fairness for all. Our policy ensures that every employee and applicant is provided with equal employment opportunities, free from discrimination and harassment. We stand firm against bias based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This commitment extends across all facets of employment, encompassing recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Education
Required- High School or better
- BS or better
- BA or better
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
