What are the responsibilities and job description for the Healthcare Services Liaison position at Bowen Center?
The Bowen Center seeks a dedicated and compassionate Patient Service Representative to provide exceptional customer service support to internal and external customers. This role requires strong communication and problem-solving skills, with the ability to work effectively in a fast-paced environment.
Key Responsibilities:
- Greet and educate patients through the admission process
- Verify patient information and check in patients for scheduled appointments
- Notify patients of insurance benefits and financial responsibilities
- Answer telephone calls and direct them appropriately
- Schedule patient appointments and manage clinical schedules
- Monitor account balances, payment plans, and collection reports
- Cross-train with county client services staff and assist with covering county offices as needed
Qualifications: High School Diploma or GED, minimum one year of office experience preferred, valid driver's license and active liability insurance required.
The Bowen Center is an equal employment opportunity employer, committed to fostering an inclusive workplace that champions diversity and ensures fairness for all employees and applicants.
