What are the responsibilities and job description for the Client Relationship Manager / Implementation Specialist position at Bowens Business Solutions?
Job Description
Job Description
Employer : Bowens Business Solutions LLC & The State of Maryland
Job Title : Client Relationship Manager / Implementation Specialist
Department : Client Services
Reports To : MedImpact
Job Summary :
The Client Relationship Manager / Implementation Specialist is responsible for developing, maintaining, and enhancing relationships with clients while ensuring the successful delivery of services and operational support. This role involves managing client onboarding, day-to-day operations, and new implementations, as well as ensuring adherence to established processes and service standards. The ideal candidate will possess strong project management skills, a deep understanding of client needs, and the ability to collaborate across multiple business units to deliver exceptional service.
Essential Duties and Responsibilities :
The services performed by the Client Relationship Manager / Implementation Specialist shall include, but are not limited to, the following :
- Client Relationship Management :
Develop, build, and maintain strong client relationships, beginning with a positive onboarding experience and continuing throughout the client lifecycle.
Understand and champion client operating requirements, including their business model, targeted markets, benefit design objectives, pharmacy network composition, claims adjudication expectations, reimbursement methodologies, and reporting tools.
Proactively maintain and improve service performance levels.
Lead core client teams and extended teams to meet client needs and deliver flawless fundamentals during business relationship management and renewal phases.
Adhere to strict procedural and quality standards, including thorough documentation, testing protocols, claims analysis, and understanding of client technical and service specifications.
Lead the implementation process for onboarding new business for existing clients.
Utilize project management skills to track milestones, deliverables, and risk indicators.
Educate clients on systems and processes to ensure full orientation and understanding.
Manage clients and consultants in compliance with service agreements, eliminating risks for non-adherence.
Analyze claims results to identify discrepancies, inaccuracies, anomalies, and unexpected consequences.
Complete special projects, such as leading workgroups, overseeing system functionality development, mentoring / training staff, and more.
Provide regular feedback to the management team regarding client requirements and business development opportunities to improve operational efficiencies.
Qualifications :
Work Environment :
Company Description
Why Work for Bowens Business Solutions LLC?
At Bowens Business Solutions LLC, we're a young, dynamic company in our sixth year of growth, and we're excited to expand our talented team. As a forward-thinking business, we’re driven by a passion for delivering exceptional consulting solutions to our clients, helping them transform their operations and achieve their strategic goals.
Working with us means you’re part of a collaborative environment where your contributions truly matter. We value fresh ideas, initiative, and innovation—qualities that allow us to remain agile and competitive in a fast-paced industry. Whether you’re helping clients optimize processes or developing new ways to improve service delivery, your role will have a direct impact on the success of both our clients and our company.
As a growing company, Bowens offers unique opportunities for professional development. We believe in fostering growth and career advancement, allowing you to develop your skills in a supportive, entrepreneurial environment. With over 20 years of experience in government and contract management, our team is filled with experts who are eager to share their knowledge and mentor the next generation of leaders.
At Bowens, we focus on work-life balance, flexibility, and creating a positive, inclusive culture that values diversity and teamwork. You’ll find that every day presents new challenges and opportunities for growth. If you're looking for a place where you can grow your career, make a meaningful impact, and work alongside a passionate and supportive team, Bowens Business Solutions LLC is the place for you.
Company Description
Why Work for Bowens Business Solutions LLC? At Bowens Business Solutions LLC, we're a young, dynamic company in our sixth year of growth, and we're excited to expand our talented team. As a forward-thinking business, we’re driven by a passion for delivering exceptional consulting solutions to our clients, helping them transform their operations and achieve their strategic goals. Working with us means you’re part of a collaborative environment where your contributions truly matter. We value fresh ideas, initiative, and innovation—qualities that allow us to remain agile and competitive in a fast-paced industry. Whether you’re helping clients optimize processes or developing new ways to improve service delivery, your role will have a direct impact on the success of both our clients and our company. As a growing company, Bowens offers unique opportunities for professional development. We believe in fostering growth and career advancement, allowing you to develop your skills in a supportive, entrepreneurial environment. With over 20 years of experience in government and contract management, our team is filled with experts who are eager to share their knowledge and mentor the next generation of leaders. At Bowens, we focus on work-life balance, flexibility, and creating a positive, inclusive culture that values diversity and teamwork. You’ll find that every day presents new challenges and opportunities for growth. If you're looking for a place where you can grow your career, make a meaningful impact, and work alongside a passionate and supportive team, Bowens Business Solutions LLC is the place for you.
