What are the responsibilities and job description for the Customer Technical Support Specialist (NEN) position at Bowhead?
Overview
CUSTOMER TECHNICAL SUPPORT SPECIALIST (NEN) (RDTE)
Bowhead has a job opening for a Desktop Support Technician in Dahlgren, VA. The candidate will provide customer support and technical assistance to users of a specific organization at the Naval Surface Warfare Center Dahlgren Division (NSWCDD).
Responsibilities
- Apply diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures. Specific support consists of troubleshooting hardware, software, and network related issues.
- Assist users with data migrations whenever the user's system is Tech Refreshed.
- Monitor the organizational mailbox to ensure that all users receive timely support in response to their requests for assistance.
- Provide public folder management support (e.g., permission and administrator roles).
- Provide share drive management including administrative responsibilities, training content managers, and configuration management duties.
- Maintain and develop IT related procedures required to support the organization.
- Provide support to Information Management/Information Technology/and Information Assurance related data calls required of the Department Information Officer (DIO).
- Provide input for the preparation of a monthly progress and status report.
Qualifications
- Requires a minimum of two (2) years of experience.
- High School Diploma required. Bachelors Degree preferred.
- Must demonstrate strong troubleshooting skills along with strong analytical and problem solving skills.
- Must demonstrate the ability to multi-task and work with others to resolve IT related issues.
- Requires an understanding of current Microsoft supported Windows operating systems.
- A high level of competency in both written and oral communications skills is strongly desired.
- Must be DoD 8570 IAT level II compliant (e.g., Security ) at time of hire.
- Knowledge in the installation, maintenance, and administration of computer systems in a LAN/WAN environment is a plus; but not required.
- Familiarity with the Department of Defense (DOD) networking and security accreditation processes and procedures is a plus; but not required.
- A working knowledge of Windows Active Directory and current NMCI policies and procedures are strongly desired.
- Intermediate to advanced level skills in Microsoft Office software suite - Word, Excel, Outlook, PowerPoint.
- Ability to communicate effectively with all levels of employees and outside contacts.
- Strong interpersonal skills and good judgment with the ability to work alone or as part of a team.
Physical Demands:
- Must be able to lift up to 5 pounds
- Must be able to stand and walk for prolonged amounts of time
- Must be able to twist, bend and squat periodically
SECURITY CLEARANCE REQUIREMENTS: Must be able to obtain/maintain a security clearance at the Secret level. US Citizenship is a requirement for Secret clearance at this location.
#LI-JR1
