What are the responsibilities and job description for the IT Asset Technician (Contingent II Position) position at Bowie State University?
Job Posting
JR100824 IT Asset Technician (Contingent II Position) (Open)
Department
BSU Office of Info Technology, JM
Position Type
Non-Regular Fixed Term (Fixed Term)
Open Date
02-24-2025
Close Date
03-10-2025
Job Description
The primary focus of this position will be to provide support activities relating to the life-cycle management of IT assets, including the maintenance and management of centralized inventory control, in-processing of new IT orders/equipment, verifying acceptance of delivery, comparing packing slips and purchase orders, assessing equipment for damage, and notifying the customer of any discrepancy.
Responsibilities
Benefits include medical, dental, prescription, long-term disability, accidental death and dismemberment insurance and life insurance; paid time for paid sick leave and annual leave; 10 paid holidays per year, tuition remission and supplemental retirement
Bowie State University shall not discriminate against any individual on the basis of race, color, religion, age, ancestry or national origin, sex, sexual orientation, disability, marital status or veteran status. All policies, programs, and activities of Bowie State University are and shall be in conformity with all pertinent Federal and state laws of nondiscrimination including, but not limited to: Title VII of the Civil Rights Act of 1964, as amended, Title IX of the Education Amendments of 1972, the Equal Pay Act of 1963, the Age Discrimination Act, Sections 503 and 504 of the Rehabilitation Act of 1973, the Americans with Disabilities Act of 1990, Federal Executive Order No. 11375, and Article 49B of the Annotated Code of Maryland. This commitment applies in all areas and embraces faculty, staff, and students.
Equal opportunity of access to academic and related programs shall be extended to all persons. Bowie State University shall have as its firm objective equal opportunity in recruitment and hiring, rate of pay, all other promotions, training, retention and dismissals, for all employees and applicants for employment. The University will stress equal access for employees and applicants for employment to all programs and services provided by the University both on and off campus. The University will also provide equal opportunity and an atmosphere of nondiscrimination with respect to women and members of minority groups in all its operations. In addition, the University shall promote equal opportunity and equal treatment through a positive and continuing Affirmative Action Program.
The University makes, and will continue to make, reasonable accommodations to promote the employment of qualified individuals with disabilities and disabled veterans, unless such accommodations would impose an undue hardship on the University's business.
In addition, employees and applicants will not be subjected to harassment, intimidation, threats, coercion, or discrimination because they have engaged in, or may have engaged in, activities such as filing a complaint, assisting or participating in an investigation, compliance review or hearing, or opposing any act or practice made unlawful, or exercising any other right protected by Section 503 of the Rehabilitation Act of 1973, as amended or the Vietnam Era Veterans Readjustment Assistance Act of 1974, as amended.
JR100824 IT Asset Technician (Contingent II Position) (Open)
Department
BSU Office of Info Technology, JM
Position Type
Non-Regular Fixed Term (Fixed Term)
Open Date
02-24-2025
Close Date
03-10-2025
Job Description
The primary focus of this position will be to provide support activities relating to the life-cycle management of IT assets, including the maintenance and management of centralized inventory control, in-processing of new IT orders/equipment, verifying acceptance of delivery, comparing packing slips and purchase orders, assessing equipment for damage, and notifying the customer of any discrepancy.
Responsibilities
- Receive, track, and inventory equipment
- Stage, Image, Test, and issue equipment to customers and IT Service Desk staff
- Clean, perform diagnostic tests and re-image returns.
- Organize, label, and maintain device storage area.
- Rely on instructions and established guidelines to perform the functions of the job.
- Ability to perform wall-to-wall inventory and capture post snapshot changes accurately
- Retrieve accountable assets from secure storage locations
- Comply with Standard Operating Procedures (SOPs) for Inventory and Asset Management.
- Monitor tickets and respond to moderately complex customer inquiries relating to assets.
- Provides troubleshooting assistance to students, faculty, and staff to resolve computer problems and issues.
- Provide Technical hardware support for customers on a range of devices, including but not limited to; Apple Products and Windows Products
- Triage assets & be able to diagnose and recommend cosmetic or OS repairs required
- Manage warranty repairs with vendors, and complete them with a high level of quality and attention to detail
- Compile repair data and provide performance reporting to management.
- Update of inventory system at all times relating to assets status
- Other duties as assigned
- Asset/Inventory Management experience relating to the life-cycle management of IT assets through an Asset Management Database System.
- Experience working with Microsoft Office Suites “Excel and Outlook” and Dell and Apple devices.
- Ability to communicate verbally or in written form strongly desired.
- Organization skills to balance and prioritize work.
- Ability to work in a team environment.
- Must be able to lift 50 lbs.
- Duties performed on-site.
- Minimum of 1 year of experience working with networked computers or an equivalent combination of education and experience.
- Not Currently Available
- This is a grant-funded position
Benefits include medical, dental, prescription, long-term disability, accidental death and dismemberment insurance and life insurance; paid time for paid sick leave and annual leave; 10 paid holidays per year, tuition remission and supplemental retirement
Bowie State University shall not discriminate against any individual on the basis of race, color, religion, age, ancestry or national origin, sex, sexual orientation, disability, marital status or veteran status. All policies, programs, and activities of Bowie State University are and shall be in conformity with all pertinent Federal and state laws of nondiscrimination including, but not limited to: Title VII of the Civil Rights Act of 1964, as amended, Title IX of the Education Amendments of 1972, the Equal Pay Act of 1963, the Age Discrimination Act, Sections 503 and 504 of the Rehabilitation Act of 1973, the Americans with Disabilities Act of 1990, Federal Executive Order No. 11375, and Article 49B of the Annotated Code of Maryland. This commitment applies in all areas and embraces faculty, staff, and students.
Equal opportunity of access to academic and related programs shall be extended to all persons. Bowie State University shall have as its firm objective equal opportunity in recruitment and hiring, rate of pay, all other promotions, training, retention and dismissals, for all employees and applicants for employment. The University will stress equal access for employees and applicants for employment to all programs and services provided by the University both on and off campus. The University will also provide equal opportunity and an atmosphere of nondiscrimination with respect to women and members of minority groups in all its operations. In addition, the University shall promote equal opportunity and equal treatment through a positive and continuing Affirmative Action Program.
The University makes, and will continue to make, reasonable accommodations to promote the employment of qualified individuals with disabilities and disabled veterans, unless such accommodations would impose an undue hardship on the University's business.
In addition, employees and applicants will not be subjected to harassment, intimidation, threats, coercion, or discrimination because they have engaged in, or may have engaged in, activities such as filing a complaint, assisting or participating in an investigation, compliance review or hearing, or opposing any act or practice made unlawful, or exercising any other right protected by Section 503 of the Rehabilitation Act of 1973, as amended or the Vietnam Era Veterans Readjustment Assistance Act of 1974, as amended.
