What are the responsibilities and job description for the IT Computer Operator Senior (Contingent II Position) position at Bowie State University?
Job Posting
JR100822 IT Computer Operator Senior (Contingent II Position) (Open)
Department
BSU Office of Info Technology, JM
Position Type
Non-Regular Fixed Term (Fixed Term)
Open Date
02-24-2025
Close Date
03-10-2025
Job Description
Under general supervision, performs complex duties in the operation of computers and peripheral equipment to process data with emphasis on the diagnosis and resolution of operational problems.
Responsibilities
Benefits include medical, dental, prescription, long-term disability, accidental death and dismemberment insurance and life insurance; paid time for paid sick leave and annual leave; 10 paid holidays per year, tuition remission and supplemental retirement.
Bowie State University shall not discriminate against any individual on the basis of race, color, religion, age, ancestry or national origin, sex, sexual orientation, disability, marital status or veteran status. All policies, programs, and activities of Bowie State University are and shall be in conformity with all pertinent Federal and state laws of nondiscrimination including, but not limited to: Title VII of the Civil Rights Act of 1964, as amended, Title IX of the Education Amendments of 1972, the Equal Pay Act of 1963, the Age Discrimination Act, Sections 503 and 504 of the Rehabilitation Act of 1973, the Americans with Disabilities Act of 1990, Federal Executive Order No. 11375, and Article 49B of the Annotated Code of Maryland. This commitment applies in all areas and embraces faculty, staff, and students.
Equal opportunity of access to academic and related programs shall be extended to all persons. Bowie State University shall have as its firm objective equal opportunity in recruitment and hiring, rate of pay, all other promotions, training, retention and dismissals, for all employees and applicants for employment. The University will stress equal access for employees and applicants for employment to all programs and services provided by the University both on and off campus. The University will also provide equal opportunity and an atmosphere of nondiscrimination with respect to women and members of minority groups in all its operations. In addition, the University shall promote equal opportunity and equal treatment through a positive and continuing Affirmative Action Program.
The University makes, and will continue to make, reasonable accommodations to promote the employment of qualified individuals with disabilities and disabled veterans, unless such accommodations would impose an undue hardship on the University's business.
In addition, employees and applicants will not be subjected to harassment, intimidation, threats, coercion, or discrimination because they have engaged in, or may have engaged in, activities such as filing a complaint, assisting or participating in an investigation, compliance review or hearing, or opposing any act or practice made unlawful, or exercising any other right protected by Section 503 of the Rehabilitation Act of 1973, as amended or the Vietnam Era Veterans Readjustment Assistance Act of 1974, as amended.
JR100822 IT Computer Operator Senior (Contingent II Position) (Open)
Department
BSU Office of Info Technology, JM
Position Type
Non-Regular Fixed Term (Fixed Term)
Open Date
02-24-2025
Close Date
03-10-2025
Job Description
Under general supervision, performs complex duties in the operation of computers and peripheral equipment to process data with emphasis on the diagnosis and resolution of operational problems.
Responsibilities
- Provide direct phone and on-site support for the end user assistance to the customers of the BSU Division of Information Technology. The Division of Information Technology Department provides IT support to the faculty, staff, and students of Bowie State University.
- Provides troubleshooting assistance to staff, faculty, and students in resolving computer problems and/or issues
- Supports requests for desktop computer hardware and software adds, changes and installs
- Resolves problems with desktop hardware and standard software applications. This includes computers, monitors and various devices like printers, scanners, etc.
- Helps maintain documentation on desktop systems and computer infrastructure via ticketing system
- Installs software into classroom and lab environments
- Stages newly purchased PCs and printers, including initial setup, installation of system and application software, user data migration, and basic instruction of users as needed
- Performs preventive and/or scheduled maintenance to classroom and instructional computers, staff, and faculty computers to alleviate the effects of computer virus threats
- Refreshes and/or repairs the software in each computer lab before the beginning of each semester, and verify all required computer lab software is present and tested
- Other duties as assigned
- High School Diploma or GED required. A or Net certification preferred.
- Minimum of two (2) years of experience working with networked computers or an equivalent combination of education and experience.
- Knowledge of at least two of the three major computing platforms (Windows, Macintosh)
- Knowledge of Win 11, Win 10, O365
- Imaging, troubleshooting desktop support issues
- Strong communication skills
- Strong customer service skills
- Effective problem-solving skills
- Effective written and verbal skills
- Must also be able to work concurrently on multiple projects, adjust to occasional changes in priorities, and respond quickly and effectively in emergencies
- Must be able to instruct, direct, guise, and share information with both technical and non-technical personnel
- Not Currently Available
- This position is Title III grant-funded. Employment is subject to available funding.
Benefits include medical, dental, prescription, long-term disability, accidental death and dismemberment insurance and life insurance; paid time for paid sick leave and annual leave; 10 paid holidays per year, tuition remission and supplemental retirement.
Bowie State University shall not discriminate against any individual on the basis of race, color, religion, age, ancestry or national origin, sex, sexual orientation, disability, marital status or veteran status. All policies, programs, and activities of Bowie State University are and shall be in conformity with all pertinent Federal and state laws of nondiscrimination including, but not limited to: Title VII of the Civil Rights Act of 1964, as amended, Title IX of the Education Amendments of 1972, the Equal Pay Act of 1963, the Age Discrimination Act, Sections 503 and 504 of the Rehabilitation Act of 1973, the Americans with Disabilities Act of 1990, Federal Executive Order No. 11375, and Article 49B of the Annotated Code of Maryland. This commitment applies in all areas and embraces faculty, staff, and students.
Equal opportunity of access to academic and related programs shall be extended to all persons. Bowie State University shall have as its firm objective equal opportunity in recruitment and hiring, rate of pay, all other promotions, training, retention and dismissals, for all employees and applicants for employment. The University will stress equal access for employees and applicants for employment to all programs and services provided by the University both on and off campus. The University will also provide equal opportunity and an atmosphere of nondiscrimination with respect to women and members of minority groups in all its operations. In addition, the University shall promote equal opportunity and equal treatment through a positive and continuing Affirmative Action Program.
The University makes, and will continue to make, reasonable accommodations to promote the employment of qualified individuals with disabilities and disabled veterans, unless such accommodations would impose an undue hardship on the University's business.
In addition, employees and applicants will not be subjected to harassment, intimidation, threats, coercion, or discrimination because they have engaged in, or may have engaged in, activities such as filing a complaint, assisting or participating in an investigation, compliance review or hearing, or opposing any act or practice made unlawful, or exercising any other right protected by Section 503 of the Rehabilitation Act of 1973, as amended or the Vietnam Era Veterans Readjustment Assistance Act of 1974, as amended.
