What are the responsibilities and job description for the General Manager position at Bowland, HeadPinz & FastTrax?
General Manager Lead the way in creating exceptional guest experiences at HeadPinz! As the General Manager, you'll oversee daily operations, inspire a high-performing team, and ensure every corner of our entertainment center delivers excellence. This hands-on leadership role requires adaptability, vision, and a passion for operational and service standards. Key Responsibilities Drive Results : Set and enforce operational standards to ensure superior guest satisfaction and team performance. Inspire Leadership : Motivate, coach, and develop team members, fostering a culture of growth, accountability, and respect. Ensure Safety : Respond swiftly to emergencies, prioritizing guest and employee well-being. Streamline Operations : Oversee day-to-day activities, including opening, closing, scheduling, and inventory management. Maintain Excellence : Uphold facility cleanliness, safety, and appearance standards. Optimize Performance : Continuously evaluate and enhance processes for efficiency and service delivery. Collaborate Across Teams : Partner with maintenance and technical teams to ensure proactive maintenance and timely repairs. What You Bring Proven Leadership : Minimum 2 years of successful management experience, ideally in entertainment, hospitality, or a related industry. Customer-Centric Mindset : Passion for delivering memorable guest experiences and empowering team success. Strategic Problem-Solving : Strong critical thinking skills and the ability to navigate challenges effectively. Adaptability : Thrives in a fast-paced, dynamic environment while staying focused on priorities. Strong Communication : Builds positive relationships with team members and guests alike. Education & Qualifications Must be 21 years of age. High school diploma required; Associate's degree in Business, Hospitality, or a related field preferred. Familiarity with operational and safety procedures in high-volume environments. Minimum of 2 years of successful management experience, ideally in the restaurant, entertainment, or hospitality industry. Powered by JazzHR
