What are the responsibilities and job description for the CRM Business Analyst (Salesforce Administrator) position at Bowling Green?
Salary : Depends on Qualifications
Location : Main Campus (BG), OH
Job Type : Full-Time
Job Number : BGSU00607
Division : President's Office
Department : Kuhlin Hub-Career & Connection
Opening Date : 11 / 08 / 2024
Closing Date : Continuous
Pay Grade : 356
Summary
Posting was modified on December 9th with revised minimum requirements.
Reporting to the Senior Director for Corporate Partnerships, the CRM Business Analyst provides the technical direction and oversight for the alternative-credit and non-credit enterprise at BGSU, including system development and oversight, implementation, and maintenance of the CRM platform and related applications (Ex. Salesforce Marketing and Commerce Cloud Services). This person will support complex technical projects and performs system analysis.
Essential Functions
Fulfill business analysis duties on projects and initiatives :
- Meet with stakeholders to understand business needs
- Facilitate discovery and document requirements
- Write user stories and prepare process maps
- Collaborate with ITS / other if necessary, on solution design
- Participates in the implementation and maintenance of vendor software releases and impact
Daily Administration of CRM Platform and the dedicated instance of Canvas :
Provide training and support to end users.
Other Duties :
Minimum Qualifications
Revisions were made to the Minimum Requirements on December 9, 2024.
The following Degree is required :
The following Experience is required :
2 years of experience in project management
The following Degree is preferred :
The following Experience is preferred :
Developing and assessing business cases for change and documenting business processes
Additional Information
Knowledge, Skills and Abilities :
Required Documents to Upload to Application : Cover Letter and Resume
Deadline to apply : Posting was modified on December 9th with revised minimum requirements. The search committee will review applications until the position is filled. For best consideration, applications should be provided by December 23, 2024.
BGSU does not offer H-1B or other work authorization visa sponsorship for this position. Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term.
Bowling Green State University is an Affirmative Action / Equal Opportunity Educator and Employer . We are committed to a multicultural environment and strongly encourage applications from women, minorities, veterans and persons with disabilities. In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position with Bowling Green State University, please call 419-372-8421 or email .
Benefits
Bowling Green State University provides a comprehensive benefit program as part of a total compensation package. This includes medical, prescription, dental, vision, health accounts (medical & dependent), life & disability insurance, retirement plans, employee assistance program and tuition fee waivers for employees and their eligible dependents as well as paid time off, flexible work options, holidays and parental leave. For more information, please visit Benefits-at-a-Glance.
