What are the responsibilities and job description for the Front Desk Associate position at Bowman Lodge and Convention Center?
Job Overview:
We are seeking a dedicated Front Desk Agent to join our team. The ideal candidate will have a passion for hospitality and excellent customer service skills.
Duties:
- Greet and welcome guests in a friendly and professional manner
- Check guests in and out efficiently
- Handle guest inquiries and provide information about hotel services
- Manage reservations and cancellations
- Assist with guest requests and resolve any issues promptly
- Operate the phone system and direct calls to the appropriate department
- Maintain a clean and organized front desk area
Experience:
- Previous experience in front desk, hospitality management, or hotel management preferred
- Strong guest services skills with a focus on guest relations
- Excellent phone etiquette and communication skills
- Multilingual abilities are a plus
- Familiarity with phone systems and reservation software
- Experience in a resort setting is advantageous
- Outstanding customer service skills
This position offers the opportunity to work in a dynamic hospitality environment with room for growth. If you are passionate about providing exceptional service to guests, we would love to hear from you.
Job Type: Full-time
Pay: $15.00 - $18.00 per hour
Schedule:
- 8 hour shift
Experience:
- Hotel experience: 1 year (Preferred)
Ability to Commute:
- Bowman, ND 58623 (Required)
Work Location: In person
Salary : $15 - $18