What are the responsibilities and job description for the Escalation Engineer position at Bowman Williams?
A Houston-based IT services provider has been delivering innovative IT support and technology solutions to businesses since 2006. Their leadership team is dedicated to offering high-end technology services that align seamlessly with business initiatives. They focus on delivering powerful IT support systems tailored to meet the unique needs of each client.
They are currently seeking a skilled and motivated Escalation Engineer to join their dynamic IT support team. This role involves a blend of support and project-based work, providing high-level technical assistance and resolving escalated issues. The ideal candidate will have a strong background in Microsoft 365, networking, servers, workstations, and firewall management.
Responsibilities :
- Respond to and resolve a variety of support tickets, ranging from Level 1 to escalated Level 3 issues.
- Provide support for key technologies, including :
- Microsoft 365
- Active Directory
- Networking
- Servers and workstations
- SonicWall Firewalls
- Ubiquiti switches and WAPs
- Perform network deployments, including installing new firewalls, switches, and servers.
- Deploy and support Hyper-V hosts and Intune solutions.
- Ensure timely resolution of issues while maintaining high levels of customer satisfaction.
Qualifications :
Benefits :
