What are the responsibilities and job description for the IT Helpdesk Technician - MSP position at Bowman Williams?
Job Title: IT Helpdesk Technician - MSP
Location: New York, NY (Hybrid eligible after 6 months)
Industry: Information Technology & Services | MSP
Are you just starting out in IT and ready to take your career to the next level with a team that values both technical excellence and genuine people skills?
We’re a long-standing, NYC-based Managed Services Provider that’s been supporting SMB clients for nearly four decades. Our reputation is built on delivering thoughtful, cost-effective IT solutions and providing exceptional service with a personal touch. We’re proud to say that many of the businesses that joined us back in the 80s are still with us today—and we’re growing.
We’re looking for a IT Helpdesk Technician - MSP to join our close-knit team. This is a great opportunity for someone who’s enthusiastic about IT, eager to learn, and excited to work hands-on with clients and senior engineers. If you're the type of person who loves problem-solving, thrives in a fast-paced environment, and enjoys being part of a team that supports each other, this is your chance.
What You’ll Do
- Be the first line of support for clients—via phone, email, or onsite
- Troubleshoot issues across Windows OS, Microsoft 365, and basic networking
- Escalate complex problems to senior engineers as needed
- Accurately log support tickets and follow through to resolution
- Support deployments, user setup, email configuration, and client training
- Suggest improvements to processes or procedures that make things run smoother
- Build strong, trust-based relationships with end users
What You Bring
- 1 years of hands-on IT support or help desk experience (MSP experience is a plus)
- Familiarity with Windows 7 , Windows Server 2012 , and Microsoft 365
- Understanding of DNS, routers, switches, firewalls
- Exposure to tools like Webroot, Autotask PSA, Datto RMM/BCDR is a bonus
- Clear, professional communication—both written and verbal
- Calm under pressure and customer-service focused
- A genuine passion for IT and a desire to keep learning
What You’ll Get
- Salary: $45,000-$55,000
- Commuter Reimbursement: Up to $400/month
- Health Benefits: Medical (65% employer-covered), Dental (employee-paid)
- Retirement Plan: 401(k) with 3% employer contribution after 1 year
- PTO:
- 1 week vacation after 6 months, 2 weeks after 1 year
- 5 personal/sick days
- Paid holidays
- Hybrid Flexibility: 1 day WFH after 6 months
- Training & Development: Paid certifications (Microsoft, SonicWall, Datto, etc.)
- Company Perks: Laptop provided, paid life and disability insurance, NY Rangers games, holiday parties, and more
- Bonus Opportunities: Merit-based and tied to company performance
This is more than just a stepping stone role—it’s the start of a real career path. You’ll work closely with a team that invests in your growth, values your contributions, and gives you room to shine.
Ready to build your future in IT with a team that’s been doing it right for 40 years? Apply now.
Salary : $45,000 - $55,000
