What are the responsibilities and job description for the IT System Administrator Level 2 (MSP position at Bowman Williams?
We are a full service Managed and Cloud Services Provider focused on providing comprehensive analytical data and IT services to ensure small and medium-sized businesses are modernized. We offer cyber and network security, IT consultation, cloud computing, server/network support, and hardware support.
We are currently seeking an IT System Administrator Level 2 (MSP) who will respond to technical queries and issues, provide onsite (white-glove) support, resolve IT infrastructure issues promptly, and provide technical recommendations to staff/clients. This is a full-time (W2) position paying $80K – $90K depending on your experience.
We are only accepting IT System Administrator Level 2 (MSP) applicants with previous MSP experience.
Responsibilities:
- Effectively communicate with company clients and staff using internal communications guidelines and workflows on ticket status, next steps, progress, and resolution
- Handle service tickets assigned by the client service coordinator and incoming calls to the service hotline.
- Fulfilling requests for moves, adds, and changes
- Troubleshooting and resolving technical issues promptly
- Prioritizing your workload to ensure the most critical issues are resolved first.
- Document standard support procedures that coworkers can follow (via Kaseya VSA and Autotask).
- Participate in ongoing training and stay updated with new products and services.
Requirements:
- Previous Managed Services Provider experience required
- 3 years of experience in IT troubleshooting and supporting computer, networking, or server infrastructure.
- Experience in ISP Installation, WLAN, Antivirus, Mobile Devices, Email, basic networking, and server support.
- MDM Experience (JAMF, Intune)
- Excellent verbal and written communication, listening, and interpersonal skills.
- A strong phone presence with a knack for building rapport quickly and establishing trust.
- Strong desire to grow your career within an agile and hungry environment.
Benefits:
- Medical, Dental, Vision, and Life Insurance
- Short Term and Long Term Disability
- 401(k) with 4% match
- Performance Bonus
- Profit Sharing
- PTO 11 Paid Holidays
- Hybrid WFH
Salary : $80,000 - $90,000
