What are the responsibilities and job description for the Senior System Engineer - MSP (Managed Services) position at Bowman Williams?
A Houston-based IT services provider has been delivering innovative IT support and technology solutions to businesses since 2006. Their leadership team is dedicated to offering high-end technology services that align seamlessly with business initiatives. They focus on delivering powerful IT support systems tailored to meet the unique needs of each client.
They are currently seeking a skilled and motivated Escalation Engineer to join their dynamic IT support team. This role involves a blend of support and project-based work, providing high-level technical assistance and resolving escalated issues. The ideal candidate will have a strong background in Microsoft 365, networking, servers, workstations, and firewall management.
Responsibilities:
- Respond to and resolve a variety of support tickets, ranging from Level 1 to escalated Level 3 issues.
- Provide support for key technologies, including:
- Microsoft 365
- Active Directory
- Networking
- Servers and workstations
- SonicWall Firewalls
- Ubiquiti switches and WAPs
- Perform network deployments, including installing new firewalls, switches, and servers.
- Deploy and support Hyper-V hosts and Intune solutions.
- Ensure timely resolution of issues while maintaining high levels of customer satisfaction.
Qualifications:
- Candidates must have prior experience in the managed service provider (MSP) industry and be based in the West, Southwest, or Northwest Houston area. While this position is 90% remote, local residency is required to provide on-site support to clients as needed.
- Proven experience in a Tier 3 helpdesk or technical support role.
- Strong knowledge of Microsoft 365, Active Directory, networking, and firewall management.
- Experience with SonicWall and Ubiquiti products.
- Proficiency in server and workstation troubleshooting.
- Excellent problem-solving skills with the ability to handle complex technical issues.
- Strong communication skills and a collaborative work ethic.
- Relevant certifications (e.g., Microsoft Certified: Azure Administrator, CompTIA Network , etc.).
- Experience in an MSP environment.
Benefits:
- 100% Paid Health Insurance (with three plans to choose from for employees; dependents can be added at personal cost).
- 100% Covered Vision and Dental Insurance.
- Quarterly bonuses.
- 401k with a 3% match.
- Certification reimbursement (some certifications come with bonuses).
- Mileage reimbursement (federal rate), parking, tolls, and EZTAG coverage.
- Generous PTO and paid holidays.
- Additional perks!
Salary : $75,000 - $85,000
